I set up my new service through directTV, after having a great conversation with a rep from Att and directTV over the phone. I was told that my Att service would be 19.99 a month for xx amount of time, no install fees, and no equiment fees. I was very excited!! About a week later, I recieved a letter in the mail stating that I was going to have a deposit with my new service. I called because I knew that this had to be a mistake. After a great conversation with another very nice rep, I was assured that I would have no fees, and I was still going to have a 19.99 u-verse internet set up on xx date. Great. She also confirmed that this was set up on auto pay, bundled with my directTV service. About 2 weeks later I recieved a card in the mail that was confussing. I called on this, and the next rep said not to worry, everything was set up, and that I would get it still auto deducted from my account and was still getting 19.99 service. At this point, I was starting to get worried.
Last night....I come home to my service shut off, my directTV shut off (even though my service through directTV has been paid for a few months out of my checking account). I called Att, after being on hold for 65 minutes, I finally was able to talk to a rep that said she was sorry, but had to transfer me to someone that could take care of those charges for me. I sat on hold for another 20 minutes or so, and then the call disconnected...are you kidding me!!! I tried to call back again. Got the same thing, I was going to have to be transfered to someone else to fix it. I sat on hold again for nearly an hour before that call was again disconnected. My husband than called, I had thrown in the towel on the matter. He sat on hold for a short period and was told he had to be transferred to the correct person. He was transferred to a department that was closed, then when he tried to call back, everywhere was closed.... My $19.99 bill was over $300. And because Att shut off my service, directTV shut it off as well. I still can not get to a person to help me, but it seems like no one wants to help me.
