Nightmare

[3PLayCust]

We signed up for the triple play (land line, cable TV and Internet) in mid October for $111.00/month for 12 months.  There was no installation fee, in fact we were promised a $50 credit card for switching from a competitor.  The same $50 credit card we were promised in August for switching to an ATT cell phone (neither of which have we recieved).  To date we have not received a bill, but have received several phone calls from ATT threatening to cancel service for non payment.

Now the local assistant manager has informed us they have reduced our bill to $163.00/month (even though we have an agreement in writing from the salesman for a monthly fee of $111.00/moht)  and we owe almost $400 for the 2 months of service, instead of 2 months at $111.00.  Is there anyone at ATT that cares?            

[jimgfitzgerald]

You can log into your account on-line and see your bills, etc.  You may have signed up for on-line billing without knowing it. 

[spd2demun ACE - Master]

Try contacting Alex, one of the AT&T Community Managers for further assistance.

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3PLayCust wrote:

We signed up for the triple play (land line, cable TV and Internet) in mid October for $111.00/month for 12 months.  There was no installation fee, in fact we were promised a $50 credit card for switching from a competitor.  The same $50 credit card we were promised in August for switching to an ATT cell phone (neither of which have we recieved).  To date we have not received a bill, but have received several phone calls from ATT threatening to cancel service for non payment.

Now the local assistant manager has informed us they have reduced our bill to $163.00/month (even though we have an agreement in writing from the salesman for a monthly fee of $111.00/moht)  and we owe almost $400 for the 2 months of service, instead of 2 months at $111.00.  Is there anyone at ATT that cares?            

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[ATTAlexCM]

Thank you @jimgfitzgerald & @spd2demun!

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3PLayCust wrote:

We signed up for the triple play (land line, cable TV and Internet) in mid October for $111.00/month for 12 months.  There was no installation fee, in fact we were promised a $50 credit card for switching from a competitor.  The same $50 credit card we were promised in August for switching to an ATT cell phone (neither of which have we recieved).  To date we have not received a bill, but have received several phone calls from ATT threatening to cancel service for non payment.

Now the local assistant manager has informed us they have reduced our bill to $163.00/month (even though we have an agreement in writing from the salesman for a monthly fee of $111.00/moht)  and we owe almost $400 for the 2 months of service, instead of 2 months at $111.00.  Is there anyone at ATT that cares?            

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Welcome and thank you for posting.  I'm sorry to hear about the ongoing trouble.  As mentioned by @spd2demun, for account specific questions/concerns, please send me a private message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the appropriate group.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex