No More dealing with AT&T again

[dogstar1651]

From day one I have been given the run around with at&t with my billing. Tired of it. I was told my service will be only $20 a month and my first bill is over $200. Can't pay it and won't get any help with them. So canceling service and not going to get anything from them again.They won't even work with me! I am going to tell everyone about them and to not get thier services. 

[ajstreets]

I wish I would have found this forum 6 months ago before I got ATT.  They have been overbilling me from the start.  It started at $6 a month over and my recent bill is about $30 over.  And they bill you in partial month cycles so when you inquire they just blame it on the promotion changing in the middle of the billing cycle.  I am just glad I didn't add them for cel service also like I was going to do.

[bugmenot121]

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

That link goes to Alex's profile. He helps supervise this site and can get you in touch with the appropriate persons to help settle your concerns.

[liarsleaveusa]

I want then on thier knees closed down they lie roib cheat they are the biggest disgrace in  the usa i had better be able to close this rob accont they over charge every month harrass me waste paper adn lie through our money when are we going to stop being fools and shut them dowm for good? why are we here we need o get them out of our country forever they do not deserve the name they are the cons and liars that  they slither out and go back to the same drug dealing type of business policy  this company has stressed me out for seven years they must go

{edited to comply with guidelines}

[dhascall ACE - Professor]

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liarsleaveusa wrote:

I want then on thier knees closed down they lie roib cheat they are the biggest disgrace in  the usa i had better be able to close this rob accont they over charge every month harrass me waste paper adn lie through our money when are we going to stop being fools and shut them dowm for good? why are we here we need o get them out of our country forever they do not deserve the name they are the cons and liars that  they slither out and go back to the same drug dealing type of business policy  this company has stressed me out for seven years they must go

{edited to comply with guidelines}

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I gather that you do not like U-Verse?  Try contacting Alex, one of the AT&T Community Managers for further assistance.

Actually U-Verse hasn't been around for 7 years.......

[lrj]

I totally agree with you. I wish I would have researched this service before I signed up. My bill is over $240 and I was told there would be a one time charge of $49 and I have charges on my bill that I have not been told about. The day my service was installed, I got a billing summary in the mail. I called about the bill and was told that I had to call back in a few days because they would not have access to the bill for a few days. How can you mail out a bill and not have any record of i?. This took place a week ago and I have been on the phone with 3 different people since then. I have called again today and got a rep  and after explaining this situation again, she puts me  on hold and transfers me to who knows where and I get an automated line stating that they are closed!!!

[texasguy37 ACE - Champion]

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lrj wrote:

I totally agree with you. I wish I would have researched this service before I signed up. My bill is over $240 and I was told there would be a one time charge of $49 and I have charges on my bill that I have not been told about. The day my service was installed, I got a billing summary in the mail. I called about the bill and was told that I had to call back in a few days because they would not have access to the bill for a few days. How can you mail out a bill and not have any record of i?. This took place a week ago and I have been on the phone with 3 different people since then. I have called again today and got a rep  and after explaining this situation again, she puts me  on hold and transfers me to who knows where and I get an automated line stating that they are closed!!!

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Use the link in the message above to contact Alex.

[lrj]

I contacted Alex yesterday. I am told that it can take up to 72 hours for a response. Hopefully, I will get some resolution from this. We will see.

[RCSMG ACE - Master]

Alex is back so you should be hearing from him soon.  You will see a number next to the little envelope at the upper right hand of your screen when he PMs you. 

[rpo3]

I am going thru something similar. I had moved and owed only 50.52 on old acct. I didn't realize I had given my new acct. # for this particular amount when I paid it. The bill stated I paid that amount but, it wasn't deducted. I still paid full amount owed on new acct. I went from person to person before they realized they were wrong. This was the first time. A month went by. I paid my bill and now this month it's all over again. My bill states the correct amount I owe. I pay over the phone. It says I owe more than the paper. I call, tell several people including stupidvisor that it was settled according to the person I talked to on a certain date. All she said repeatedly is I owe and I repeatedly said I don't. I at this point spent over an hour just to get that. I was very verbal and consistent with f.u. We somehow got disconnected. They did not call me back nor I them. It says this conversation may be recorded and or monitored. I wish I would have recorded the lady that told me it was taken care of and I am current. Oh, the 50.52 went to collections even though I paid! You would think they would not give me service if I didn't pay an outstanding bill. This is my 3rd maybe 4th using att throughout 12 yrs. I knew better! I deserve to be punished, but not by them. I will record my next conversation and I will get someone again to admit they were wrong again. I will then say now please direct me to the cancel my service dept. I can do without the TV. I like the internet. Do you have any suggestions where to get high speed internet other than att?

[spd2demun ACE - Master]

Try contacting Alex, one of the AT&T Community Managers for further assistance.

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rpo3 wrote:

I am going thru something similar. I had moved and owed only 50.52 on old acct. I didn't realize I had given my new acct. # for this particular amount when I paid it. The bill stated I paid that amount but, it wasn't deducted. I still paid full amount owed on new acct. I went from person to person before they realized they were wrong. This was the first time. A month went by. I paid my bill and now this month it's all over again. My bill states the correct amount I owe. I pay over the phone. It says I owe more than the paper. I call, tell several people including stupidvisor that it was settled according to the person I talked to on a certain date. All she said repeatedly is I owe and I repeatedly said I don't. I at this point spent over an hour just to get that. I was very verbal and consistent with f.u. We somehow got disconnected. They did not call me back nor I them. It says this conversation may be recorded and or monitored. I wish I would have recorded the lady that told me it was taken care of and I am current. Oh, the 50.52 went to collections even though I paid! You would think they would not give me service if I didn't pay an outstanding bill. This is my 3rd maybe 4th using att throughout 12 yrs. I knew better! I deserve to be punished, but not by them. I will record my next conversation and I will get someone again to admit they were wrong again. I will then say now please direct me to the cancel my service dept. I can do without the TV. I like the internet. Do you have any suggestions where to get high speed internet other than att?

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