What is the URL address you are typing in to get to this site? I notice that at the top by the AT&T logo it says Dial. When Iog in to my account it says Uverse and has Uverse Central to the right of that. I also notice at the very top where you have it cut off it says att.net where mine says Uverse Home.
melaniemagic wrote:
i dont have a box or a tab. this is what i see when i log in. i have received NO documention nor paraphenalia from at&t and this is the account that i registered with this service.
Would call CS direct at 800-983-2811 and tell them often you are unable to view your bill online. Maybe there's some glitch in your account they can straighten out.
Not sure when your having problems but sometimes on weekends, and late at night, they shut the online billing system down for maintenance or upgrades.
Good luck. 
Well you've probably already guessed it is shut down from reading my previous post. Your best bet is to just wait until tomorrow. They probably don't notify customers by email because it would be too embarrassing how many times they shut it down. Also they would have to email all of their 3-4 million users since they probably wouldn't know who is going to pay their bill online.
Have my computer set up to block all unsolicited emails so really don't hear from them.
Good luck.
texasguy37
texasguy37 wrote:
sdeedon wrote:
However because the Tier 2 tech support person was able to get it to function on IE6 she said that she could not escalate the issue to Tier 3 tech support.
Is there a Tier 3 Technical Support?
SomeJoe implies (tongue in cheek?) that we are tier 3 here. 
Chris
__________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
sdeedon wrote:
ATT’s Uverse site does not support anything but Internet Explorer 6
I am unable to login to my Uverse account online using Internet Explorer 8. As soon as I login I get a blank screen. I know the login information is correct because when I talked to a Att Tier 2 rep she was able to login to my account using my login information with her internet expolrer 6 browser. I have tried logging in using the latest version of internet explorer 8, Safari, Crome and Firefox. None of them worked and the Tier 2 tech explained to me that none of those browsers are supported including IE8. That the only browser that is recommended is Internet Explorer 6. It does not make since why Att will not update their site to work with the latest Internet Explorer browser and continues to recommend a browser that is no longer supported by Microsoft and the support for which is being phased out by every major company in the world. The tier 2 tech support person recommended that I turn off my windows firewall , delete my cookies and set my internet explorer security settings to low in IE8. I tried these things knowing that this is a large security risk and it still would not work. However when I tried using internet Explorer 6 it works perfectly. It is sad to see companies like ATT that try to make themselves look like a great technology company and yet they are so far behind in their web browser support that all they support is Internet Explorer 6.
I am an IT Manager for a major corporation so I know a lot more about computers, networks and web browsers then almost anyone. I spent over an hour trying to get the ATT website to work with Internet Explorer 8 and I finally come to the conclusion, after trying everything possible that either it simply does not function with IE8 or there was a problem with the ATT website. However because the Tier 2 tech support person was able to get it to function on IE6 she said that she could not escalate the issue to Tier 3 tech support. It is so SAD that ATT’s policies do not let issues like this even make it to a support level that could possible even let the web masters know all the issues the customers are having with the website.
Really, You obviously don't know that much or you would be able to login to the website using IE8. I've used IE6, IE7, IE8, FF, Chrome and Opera and haven't had an issue with any browser yet. You've made my day, I haven't laughed that hard in quite a while. Thanks.
Just logged in w/FF 3.68 using this link:
https://www.wireless.att.com/olam/uverseDashboardA
Chris
__________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
