AT&T HAS UNFAIR AND NON-STANDARD BILLING PRACTICES. [ Edited ]

[discolite]

Billing in Advance is fine, but I had combined my AT&T Uverse & Wireless statements into one bill thinking it would be easier.  I've received numerous issues about misbilling, collections agencies over the past year.  I have every call carefully documented, I call them at least every 4 weeks to get something cleared up.  Each call is over an hour long.

They actually opened 2 ACCOUNTS to my ONE address and then sent a collections agency when I didn't pay one of them even though they had noted the incorrect set up over 3 times.

The lastest issue is that I cancelled my Uverse contract (after the 1 year time period) but they DOUBLE BILLED me under UVERSE & WIRELESS SERVICES for the final bill for the same amount for the same time period.   I actually have a RECORDED CALL of a conference call between the two reps saying they don't know how it happened but neither of them can do anything right away or give me a case number to follow up.  The WIRELESS rep seems absolutely baffled that the UVERSE rep can charge a wireless bill and then not correct their own mistakes.

Now I have to go into an "online form" in the backoffice to handle it.  In the meantime, I'm getting a letter saying they've put yet another collections agency on me....

AT&T UVERSE DON'T DO IT. [Per Guidelines:  Keep it Relevant and Appropriate].

[jamileh]

I'm sorry you've had such a challenging time with your bill. Lets see if we can spare you more phone calls and get this straightened out. 

Will you please send me a private message with your name, the account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[rogerchew]

I just opened a new account with Uverse as well.  For some reason i too have 2 order numbers set up for my ONE address. I'm wondering if this is going to happen to me as well.....my first bill was already double what I expected and customer service cannot figure out why.