08-01-2012 04:21:54 PM - last edited on 08-01-2012 05:09:27 PM by ShaunMN
Billing in Advance is fine, but I had combined my AT&T Uverse & Wireless statements into one bill thinking it would be easier. I've received numerous issues about misbilling, collections agencies over the past year. I have every call carefully documented, I call them at least every 4 weeks to get something cleared up. Each call is over an hour long.
They actually opened 2 ACCOUNTS to my ONE address and then sent a collections agency when I didn't pay one of them even though they had noted the incorrect set up over 3 times.
The lastest issue is that I cancelled my Uverse contract (after the 1 year time period) but they DOUBLE BILLED me under UVERSE & WIRELESS SERVICES for the final bill for the same amount for the same time period. I actually have a RECORDED CALL of a conference call between the two reps saying they don't know how it happened but neither of them can do anything right away or give me a case number to follow up. The WIRELESS rep seems absolutely baffled that the UVERSE rep can charge a wireless bill and then not correct their own mistakes.
Now I have to go into an "online form" in the backoffice to handle it. In the meantime, I'm getting a letter saying they've put yet another collections agency on me....
AT&T UVERSE DON'T DO IT. [Per Guidelines: Keep it Relevant and Appropriate].
08-02-2012 11:14:14 AM
I'm sorry you've had such a challenging time with your bill. Lets see if we can spare you more phone calls and get this straightened out.
Will you please send me a private message with your name, the account number, phone number and the best time to contact you?
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08-08-2012 05:44:21 PM
I just opened a new account with Uverse as well. For some reason i too have 2 order numbers set up for my ONE address. I'm wondering if this is going to happen to me as well.....my first bill was already double what I expected and customer service cannot figure out why.