04-18-2012 01:08:03 PM
When i initially signed up for service, i was told by the nice lady on the phone that even though i was going into a 2 year contract (1 year of bundle, 1 year of full price) that i could rebundle after the first year. I tried doing this the other day over the phone and it appeared that this wasn't that case. Given that the change in price is to the tune of $70/month, this is something i would like to resolve. Per my site invetigation today, it appears the same package i initially signed up for is still being offered (though now it appears at a lower price).
Am I able to simply re-up on a new bundle and continue with my service? Do i need to cancel my service early, pay the fees, and then sign up for the bundle i want again? Somebody please advise if you've been in this situation or from AT&T.
04-18-2012 01:11:29 PM
Is this for U-verse TV or DirecTV service?
04-18-2012 01:16:14 PM
Well, U-verse has no 2 year contracts. Certain promotions do have a 12 month commitment.
04-18-2012 01:35:20 PM
Well, the promotional pricing is for new customers as opposed to existing customers. I don't know if any existing customer has been successful at signing up for one the new customer promotions after their existing promotion has expired.
04-18-2012 11:27:23 PM
I was also told by the sales rep that the rate would reset after 12 months but I could get on another promo... I never believed that as true. I've yet to find any tv/web provider that will extend a promo rate to an existing customer, unless you get to the retention department and they really want to keep you.
04-19-2012 01:52:23 AM
I had a 6 month promotional rate, but it took them until a year after i signed up to raise my rates. I called them and told them that if they did not lower my rate, I would cancel and go elsewhere. They gave me a promotional rate that got me back down to my orignal rate. It was not a lot of money, just the principle.
04-19-2012 06:49:28 AM
I've been a U-Verse customer for almost 4 years. I called on Monday and said I was going to cancel and go back to Comcast because U-Verse rates were much higher and Comcast was offering me a great deal (they were). I got U-Verse to come down significantly and I'm staying. Call, say "Cancel" to the voice prompts and you should get connected quickly to the retention group. Be polite and tell them the rates are too high and you're thinking about canceling. Chances are they'll work with you. You might not get brand new customer rates but you should get better rates than the standard retail ones.
04-19-2012 12:07:50 PM