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Visitor

Posts: 0

Registered: ‎04-13-2012

START UP OF SERVICE

‎04-13-2012 08:55:17 AM

I have some advice for anyone wanting to start new service with at&t. BE PREPAIRED TO GET A BILL FOR A LOT MORE THAN THEY TELL YOU ABOUT. BE PREPARED FOR EXTRA CHARGES YOU HAVE NOT BEEN TOLD ABOUT. BE PREPARED TO PAY 2 MONTHS BILLS AT ONCE.

they lied to me when i called about new service. i was not told i woud be charged $100.00 for a modem. I was not told I would have a charge of 36.00 activation fee. I was not told i would have to pay 2 bills at once. they did set up payment arragements but the first bill was a shock when i saw it was 372.90.

BEWARE: I WAS LIED TO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: START UP OF SERVICE

‎04-13-2012 01:17:06 PM

Self-install with no TV equals modem fee, it's in the details.

First bill, even second will be much higher because of pro-rated charges. Sadly, we've all been there.

Why are there 2 bills at once? Sounds like you have more than just Internet with that amount; maybe there has been a mistake in billing?

Try contacting Alex, one of the AT&T Community Managers for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: START UP OF SERVICE

‎04-13-2012 01:28:05 PM

Take Spd's suggestion and contact Alex. He has gotten issues resolved for many many subscribers here on the forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: START UP OF SERVICE

‎04-13-2012 01:30:32 PM

Award for Community Excellence (A.C.E.) achiever for 2012*

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