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Visitor

Posts: 2

Registered: ‎06-20-2012

Still haven't received Rewards Cards after 3 months --- Please Help!

‎06-20-2012 05:47:39 PM

I am posting because after three months of service I have stil not received the promotional reward cards promised upon signing up ( the reason why I decided to go with AT&T to begin with). When searching for my Order online to print the details of the Promotions associated with my initial purchase... I receive an error stating that there are no Orders to pull up for my account.

I have had problems with AT&T in all aspects, from setting up the installation, DVR randomly not functioning, and especially billing. I am very displeased and at this point I wish I never would have switched providers do to all of the hassles and hidden fees associated with being a customer of AT&T.

I would very much appreciated if an AT&T admin could help me resolve this issue! I would really like something to go right in regards to my experience as a customer.

Thank You Kindly...!

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: Still haven't received Rewards Cards after 3 months --- Please Help!

‎06-20-2012 06:26:13 PM

Send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 10

Registered: ‎06-04-2012

Re: Still haven't received Rewards Cards after 3 months --- Please Help!

‎06-20-2012 07:22:14 PM

Did you go online to redeem them? They dont just come in the mail you have to go to the website to do it...and if you've waited 3 months they've probably expired

Posted from Samsung SGH-I997

Visitor

Posts: 2

Registered: ‎06-20-2012

Re: Still haven't received Rewards Cards after 3 months --- Please Help!

‎06-21-2012 01:39:20 PM

AT&T states to 'Allow 3-4 weeks from the completed installation date of your order to receive redemption instructions' which I never received to complete the form on the website. When typing in my info into the rewards center it always said" Submission Not Found."

I have been trying to seek out an answer to my problem for the past three months and have been given the run around by AT&T....being told multiple different scenarios by customer support such as "my promotions will be incorparated in to my next bill" (which never happened) ... and opposingly that I would be "receiving something in the mail". At this point I'm not sure what to believe.

I have PM'ed the suggested admin and am hoping that he will help.

Thank You.

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: Still haven't received Rewards Cards after 3 months --- Please Help!

‎06-21-2012 01:41:38 PM

Let us know what happens.

Award for Community Excellence (A.C.E.) achiever for 2012*

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