04-19-2012 11:32:28 AM - last edited on 04-19-2012 12:01:01 PM by Phil-101
Just got off the phone with ATT and I am so annoyed!!
I am currently a Uverse Customer, I KNOW. They tell you anything you wanna here to sell you on the product and keep none of their promises.
That's not even necessary because the product should sell itself cause Uverse is great!
At AT&T No one says the same thing, is like there is no communications within the company and they overcharge you every month. The inital amount you are quoted when you get started, you NEVER PAY. With No kinda explanation, none that make sense anyway.
The gift cards they promise you to start service- A sham!
ATT need to get it together.
Quite lying to the customers. I HATE getting lied to.
FYI. I have a friend who use to work for them and she told me this would happen, she was right!
To think I've had two of my friends sign up with them. Well all that is about to change !!!!!!!!!!!!!!!!!
[edited for privacy]
04-19-2012 11:34:48 AM
Do you have some specific issue that we can offer assistance with to help you get them resolved?
04-19-2012 09:00:14 PM
1st My bill is never the same amount every month, I was quoted $73 a month,
last month for instance I paid $119.
Part of that because I was charged for Starz/movie package which was suppose to be free for 3 months, From Jan 19th to April 19th, called today was charged $20 for it last month.
2nd. When I signed up I cancelled my contract with Direct TV to do so, I was told as a new customer the promotion at the time or whatever made me eligible for $500 gift card but I would have to pay market price or $300 gift card and receive my service at the discounted price all totaling to $73 a month.
When I asked about the gift card last year upon signing I was told that I was not eligible till I had had the service for 60days or something like that, and when I met my eligible date it would be mailed to me.
I finally got round to following up on that today and was told "$100 gift card would be mailed out to you and that is all you're eligible for. Sorry for any inconvenience, (and in not so many words), bye!!" Rather blunt if you ask me, but I was not at all surprised, just typical with At&t.
3rd. I have not had the DSL service from my previous apartment since before I moved to my current and was suppose to be cancelled Since last year, but still I get billed for that every month. I have received phone calls about this account and spoken to several different people about it and yet still I still get billed for it every month.
My problem with you guys is stop building customers expectations by making promises you'll - AT&T can't keep or have not intentions on granting. Uverse is a good product and should sell itself.
04-19-2012 09:13:56 PM
First, this is the U-verse customer forum. I am a U-verse customer not an AT&T employee. The purpose of this forum is to allow customers to help other customers resolve issues, share information, and get the most out of their service. If we cannot provide assistance to you, we can direct you to someone at AT&T who can help.
Second, to get your issues resolved, send a PM to Alex who is an AT&T Community Manager on this forum.
04-21-2012 02:25:49 PM
I don't think its gonna make one "da gon" difference, but as per your request I did.
If it isn't about scamming customers out of their hard earned money At&t isn't interested.