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Visitor

Posts: 3

Registered: ‎06-27-2010

U-verse phone service added without my authorization

‎05-23-2012 07:50:32 PM

On 05/14/2012 I placed an online order to get my TV service reinstalled. Since I already had the equipment, I called tech support so the service could be restored the same day.

Yesterday, I went online to check listings and I almost fell when I saw a bill for $353.45!!!

After further review, I noticed that this rep decided to add phone service to my account. Furthermore, the rep cancelled my online order and placed another one herself resulting in an additional $49.00 charge.

After being on the phone for over an hour, I was able to get the 149 phone installation fee and the 49 tv installation fees adjusted.

The problem is that, according to the website, I still have the phone service and I am being overbilled!!!!

Isn't it illegal to add services without the customer's permission?

I could cancel the service online, but that won't give me a refund for a service I did not request to begin with.

Help!!!

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: U-verse phone service added without my authorization

‎05-23-2012 08:06:29 PM

Send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎06-27-2010

Re: U-verse phone service added without my authorization

‎05-24-2012 06:42:50 PM

Thanks!

Visitor

Posts: 3

Registered: ‎06-27-2010

Re: U-verse phone service added without my authorization

[ Edited ]

‎06-01-2012 10:38:35 PM - last edited on ‎06-02-2012 07:06:54 AM by Phil-101

I would like to thank Sam for taking care of my problem. AT&T needs more people like him.

Thank you Sam!!!

[edited for privacy-information available internally]

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: U-verse phone service added without my authorization

[ Edited ]

‎06-01-2012 10:44:24 PM - last edited on ‎06-02-2012 07:07:19 AM by Phil-101

Glad to hear that! I'm sure Alex can pass your comment on so that Sam gets commended for his work.

Loretin wrote:

I would like to thank Sam for taking care of my problem. AT&T needs more people like him.

Thank you Sam!!!

[edited for privacy-information available internally]

Award for Community Excellence (A.C.E.) achiever for 2012*

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