06-16-2012 10:37:34 AM
So I made the unfortunate mistake of deciding to get combined billing for my Uverse and Wireless bills. I say this because for three months after I switched over to this convenient service I was unable to pay my bill online and had to do so in a mall kiosk and now that I have decided to end my Uverse service I seem to be unable to pay my bill at all.
I cannot log in to my Uverse account to pay. I can log into my Wireless page but I do not have the option to pay my bill there. I have gone out to an actual AT&T store and they cannot seem to help me because they cannot pull up my account number. Even calling on the phone, I was waiting for over 30-40 minutes while I was told that there computers are going really slow and that they apologize (this being an actual person, not the automated voice while waiting) after which I was hung up on before I could pay my bill.
I have been very polite and understanding throughout the whole process but after exhausting all possible ways of resolving this, I am getting very frustrated. I am trying to give AT&T my money so that my bill is not late (which it is now because of all of this) and they will not even do that. I would really like to not have this show up on my credit report because someone cannot get their act together to let me pay my bill...
06-16-2012 10:46:10 AM - edited 06-16-2012 10:49:18 AM
If you have already canceled your service, you will not be able to pay your bill online. You should receive a final paper bill in the mail which you can pay by sending a check.
If you are having issues, send a PM to Alex who is an AT&T Community Manager on this forum.
Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.