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Posts: 1

Registered: ‎06-16-2012

Unable to pay my combined Uverse/Wireless bill

‎06-16-2012 10:37:34 AM

So I made the unfortunate mistake of deciding to get combined billing for my Uverse and Wireless bills. I say this because for three months after I switched over to this convenient service I was unable to pay my bill online and had to do so in a mall kiosk and now that I have decided to end my Uverse service I seem to be unable to pay my bill at all.

I cannot log in to my Uverse account to pay. I can log into my Wireless page but I do not have the option to pay my bill there. I have gone out to an actual AT&T store and they cannot seem to help me because they cannot pull up my account number. Even calling on the phone, I was waiting for over 30-40 minutes while I was told that there computers are going really slow and that they apologize (this being an actual person, not the automated voice while waiting) after which I was hung up on before I could pay my bill.

I have been very polite and understanding throughout the whole process but after exhausting all possible ways of resolving this, I am getting very frustrated. I am trying to give AT&T my money so that my bill is not late (which it is now because of all of this) and they will not even do that. I would really like to not have this show up on my credit report because someone cannot get their act together to let me pay my bill...

ACE - Champion

Posts: 14,791

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Registered: ‎05-18-2009

Re: Unable to pay my combined Uverse/Wireless bill

[ Edited ]

‎06-16-2012 10:46:10 AM - edited ‎06-16-2012 10:49:18 AM

If you have already canceled your service, you will not be able to pay your bill online. You should receive a final paper bill in the mail which you can pay by sending a check.

If you are having issues, send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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