Unhappy U-verse customer!!!!

[KBLLOYD4]

I’m so po’d at ATT right now.  There’s not much one person can do.  You cut off our ATT Uverse off because I made a mistake with payment.  We’ve had it for two months.  I thought I set up the amount to pay on my online banking and it was rejected.  We were contacted by ATT Uverse once by email and once by mail.  I set up the payment again after we received your mailed letter and the next day Uverse cut off our internet.  I didn’t ever think to read the entire letter telling me we had a deadline to pay or we would be cut off.  If you guys communicated between departments, you’d see that we are good customers.  

Now, my internet is screwed up and I can’t send anything and I keep getting these messages from you telling me to go to a web page to address the “553” error message people are getting because you cut off my internet.  However, when I go to the page and link you provide it doesn’t take me to a page that says “How to address error messages....”.  It takes me to a page of many many options.  You guys are in the COMMUNICATIONS business but you are horrible communicators!!!!!  Get your act together.  

Do you know how long I’ve been an ATT customer and a good one???  Do you know how many problems I’ve had with your cell phone and internet service but have still remained loyal?  I guess not because you’ve cut off Uverse after two months and have now screwed up my internet service.

You have awful, horrible, pain in the butt business practices.  Now I have to figure out how to send emails all over again from my phone and my home email because you cut off my service.

With best intentions,
kl

[RCSMG ACE - Expert]

This is Uverse's peer to peer forum of Uverse subscribers.  Even though  some ATT personnel monitor this forum they are not allowed to post or respond to posts from the subs.  You might want to find another way to contact ATT about this issue.  You can also call them at 800.983-2811 for cs, or you can use the number in my signature to go directly to ts.

[evn]

Ha!  It really doesn't do any good.

[KBLLOYD4]

thank you David.  I tried to find somewhere to email this complaint to but I looked a few times and couldn't find an email contact.  I also called and had to wait a  long time.  On the live chat option I was the 8th in line.  Truthfully, I needed some quick relief and found this was the only place I could post long copy to.

Yes, I'd love to talk to someone if I didn't have to wait over a 1/2 an hour.  I understand U-verse is fairly new (yes?) and the phones are probably clogged with callers but if there was a place to email someone that would be great.  Doesn't look like it though...

I'm able to receive emails now - I had two people (not employed by att) work on it for me.

thanks.

k

[KBLLOYD4]

Yes, but it helps to have people to commiserate with.  

i know this isn't the forum to address this kind of stuff but there was really no where else to go that didn't take me on a long wait-time odyssey....

[spd2demun ACE - Expert]

Glad that part is working now.

[curtisdean]

add me to the list of people that are unhappy with u-verse and at&t billing department. They keep *** my bill up every month!!!

[word filter avoidance]

[jfw ACE - Professor]

If you're having issues with service or billing I would recommend contacting Alex, one of the AT&T Community Managers via PM. He should be able to help. No sense responding to a 2 year old post.
Alex