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Visitor

Posts: 1

Registered: ‎06-12-2012

Upgraded Without Authorization

‎06-12-2012 06:27:16 PM

My husband and I signed up for a promotion of $19.95/month for U-verse internet pro, andwhen we got our first bill, it was the normal price, $38. We called and customer service told us that the promotion would kick in in a couple of months. It has been 4 months now, so my husband just called. The representitive said that we had upgraded to Elite 2 months ago. WE NEVER DID ANY SUCH THING! That was the day we called to ask why we weren't getiing the promo price. The representitive must have made a mistake, because we would not have upgraded- we can't afford it!

I asked to speak to a supervisor and she said they were all busy but asked for my phone number and said she would have one call me.

It has been an hour and a half now and I still have not recieved a call.

ACE - Champion

Posts: 14,791

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Registered: ‎05-18-2009

Re: Upgraded Without Authorization

‎06-12-2012 06:41:34 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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