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Visitor

Posts: 2

Registered: ‎05-11-2012

WOW!! The service and inconsistent information is ridiculous!!!!!!!

‎05-11-2012 08:02:58 AM

I am so frustrated with AT&T and the U-Verse service. No one knows what is going on. I signed up for the promotion in February-$19.95 for one year- and they are still charging me the full price. I have spoke with at least four different people saying the promotion was applied to my account and the $19.95 would start after the second billing cycle. Okay... well i called today and now she said that it isn't showing on my account -NO PROMOTION- and now they do not offer it or any promotion so... OOPS sorry but no promotion for you, how convenient!! This is crappy, shady, stupid service!

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: WOW!! The service and inconsistent information is ridiculous!!!!!!!

‎05-11-2012 08:19:43 AM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎05-11-2012

Re: WOW!! The service and inconsistent information is ridiculous!!!!!!!

‎05-11-2012 08:59:05 AM

Thank you!

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: WOW!! The service and inconsistent information is ridiculous!!!!!!!

‎05-11-2012 10:34:26 AM

Thank you @texasguy37!

ef11 wrote:

I am so frustrated with AT&T and the U-Verse service. No one knows what is going on. I signed up for the promotion in February-$19.95 for one year- and they are still charging me the full price. I have spoke with at least four different people saying the promotion was applied to my account and the $19.95 would start after the second billing cycle. Okay... well i called today and now she said that it isn't showing on my account -NO PROMOTION- and now they do not offer it or any promotion so... OOPS sorry but no promotion for you, how convenient!! This is crappy, shady, stupid service!

Welcome ef11 and thank you for posting. I'm very sorry to hear about the recent experience. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

--------------
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