Why am I still being overcharged?

pashko · ‎02-11-2012

In December, 2011 I was told DSL was no longer available in my neighborhood (I have since learned this wasn't true), so I signed up for U-verse internet (12Mbps). I was told the price was $48/month, but that I would be receiving a 12 month promotion for $36/month.

Last month I was billed $48, plus fees and taxes. I called AT&T. The fellow I spoke with told me this was an error, he said he would make an adjustment to my bill and that I should only be billed $36/month until December, 2012. Well, I was billed $48, plus fees and taxes again this month. Do I have call AT&T each and every month until next December to remind them about this promotion?

I'm just flabbergasted.. the fellow I spoke with last month assured me this was taken care of. How do I get this issue resolved once and for all?

RCSMG · ‎12-10-2007

Send Alex a PM he is an ATT Community Manager on the forum. He will help you.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

ATTAlexCM · ‎12-05-2005

Thank you @RCSMG!

pashko wrote:

In December, 2011 I was told DSL was no longer available in my neighborhood (I have since learned this wasn't true), so I signed up for U-verse internet (12Mbps). I was told the price was $48/month, but that I would be receiving a 12 month promotion for $36/month.

Last month I was billed $48, plus fees and taxes. I called AT&T. The fellow I spoke with told me this was an error, he said he would make an adjustment to my bill and that I should only be billed $36/month until December, 2012. Well, I was billed $48, plus fees and taxes again this month. Do I have call AT&T each and every month until next December to remind them about this promotion?

I'm just flabbergasted.. the fellow I spoke with last month assured me this was taken care of. How do I get this issue resolved once and for all?

Welcome pashko and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

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pashko · ‎02-11-2012

I sent a PM to Alex, who contacted me and put me in touch with a manager who is in the process of straightening out my billing issue. I'm very pleased with how quickly this is getting dealt with!

Thanks very much for your help!

spd2demun · ‎07-28-2007

Let us know how it goes.

pashko wrote:

I sent a PM to Alex, who contacted me and put me in touch with a manager who is in the process of straightening out my billing issue. I'm very pleased with how quickly this is getting dealt with!

Thanks very much for your help!

dbahappy · ‎03-31-2012

I am in the same boat buddy....I allowed $300 for one year of internet, The telephone ladies are very nice and helpful, and helped me get the rebate that didn't arrive as promised, THEN they said that I would be charged $25 a month if I just wait, but still I am being charged $48 a month....My service started in Oct.2011... I will call on Monday and I hope they will fix it, BUT IF YOU DON"T WATCH YOUR BILL and call THEY OVERCHARGE YOU....It's just not right....So disappointed with them....I like the service, but wil look for another provider that will give me things in writing...they wouldn't send me a contract...the phone people say "I see it on the computer screen that you are signed up for $24.95 a month" and say I have to trust them that the bill will work out...the Reps are very sweet....and they understand because so many others call with the same complaint...BUT a big company like ATT, cheating you if you don't watch your bill.... is just not right....so dissapointed in the company....

spd2demun · ‎07-28-2007

Try contacting Alex, one of the AT&T Community Managers for further assistance. He can find out why this is still going on. That's too long, usually 2-3 mos. for billing to get corrected.

dbahappy wrote:

I am in the same boat buddy....I allowed $300 for one year of internet, The telephone ladies are very nice and helpful, and helped me get the rebate that didn't arrive as promised, THEN they said that I would be charged $25 a month if I just wait, but still I am being charged $48 a month....My service started in Oct.2011... I will call on Monday and I hope they will fix it, BUT IF YOU DON"T WATCH YOUR BILL and call THEY OVERCHARGE YOU....It's just not right....So disappointed with them....I like the service, but wil look for another provider that will give me things in writing...they wouldn't send me a contract...the phone people say "I see it on the computer screen that you are signed up for $24.95 a month" and say I have to trust them that the bill will work out...the Reps are very sweet....and they understand because so many others call with the same complaint...BUT a big company like ATT, cheating you if you don't watch your bill.... is just not right....so dissapointed in the company....

nicolas58 · ‎05-16-2012

be gratefull i was overcharged by $424.99 for only 15 days of service and no help from customer service were can you go?easy answer but first don't waste your time with the bbb att dosen't care FTC complaint they have millions sowhat do you do? you go directly to the public I am a member of the AARP WHOSE MAGAZINE HAS THE LARGEST CIR. MILLIONS OF READERS i AM WRITIING AN ESSAY ON MY PERSONAL DEALINGS AS A CAUTIONARY TALE OR WHY NOT BE A ATT CUSTOMER A COPY WITH BE SENT TO THE CEO OF ATT GOOD LUCK NIC & JOE

spd2demun · ‎07-28-2007

Did you try contacting Alex about this?

Alex

nicolas58 wrote:

be gratefull i was overcharged by $424.99 for only 15 days of service and no help from customer service were can you go?easy answer but first don't waste your time with the bbb att dosen't care FTC complaint they have millions sowhat do you do? you go directly to the public I am a member of the AARP WHOSE MAGAZINE HAS THE LARGEST CIR. MILLIONS OF READERS i AM WRITIING AN ESSAY ON MY PERSONAL DEALINGS AS A CAUTIONARY TALE OR WHY NOT BE A ATT CUSTOMER A COPY WITH BE SENT TO THE CEO OF ATT GOOD LUCK NIC & JOE