07-07-2012 08:22:26 PM
I had ATT DSL service for about 3 years and was completely happy with it. Billing remained consistent. Then in April of 2012, i paid my bill. In may, i received a CREDIT on my bill. Then on June 13 my service was shut off and i was notified I owed $117, past due. i paid the bill and was then informed that my account had been completely wiped out some time in May, and I would have to create a new account. I set up the new account to start on june 19. I then received an automated voice message saying that my service would start June 21. I called customer service and they said the only way i could get the service on the 19th was to get Uverse. I agreed to get tv and internet for $80 a month and the activation fee ($50) would be waived.. Everything was fine until I got the first bill for $177. There is no way I can afford this and I am tired of being flat out lied to by ATT. Why can't you just have set prices instead of hustling your customers into owing more money than they agreed to? The "informative video" supposefd to explain my bill was just reaffirmed that I was being charged WAY more than i was originally told. How many hours do i have to spend on the phone with these people/ I tried to contact ATT online but it would not accept the account number that is clearly printed on my bill. My only hope is that is has not been 30 days yet and hopefully I can get out of this swindling nightmare.
07-07-2012 08:25:18 PM
07-07-2012 08:33:24 PM
I do recieve the emails. I did email Alex. Thank You for your quick reply. I do feel that ATT is committing fraudulent acts. Why are they charging me so much more??? They already admited that my first account was cancelled "in error" and refuse to compensate me for the inconvienece. I have phoned numerous times and when I ask to speak to someone about the poor service i recieved, they transfer me to sales. This happened about 6 times. I am sick of fighting. It is time someone from ATT contacts ME and addresses my issues. I have been paying them for over 3 years! Time Warner is looking better and better.
07-08-2012 06:28:01 PM
I just participated in a live chat with an individual called Gokul. Gokul began our chat within 3 minutes of my sign on, more prompt thatn any phone call with AT&T has ever been. Gokul explained my entire bill, all of the charges and credited all of the charges I was diputing. My advice to AT&T customers is to stay off of the phones and resolve your issues online. It will be interesting to see if all of these solutions are reflected on my next bill, I hope so. Perhaps if the bills only reflected the charges agreed to it would alleiviate some hassles.