05-14-2012 06:17:08 PM
Don't let your cards expire or you will have to duplicate my experience. You follow their link to the autopay website to put in your new card info. Your only option is to pay the past due and the current now. Not just the past due. Also it tells you the full amount will be taken out on the next billing date. So you think your in good shape and you exit out. A few days later the notices and turn off threats arrive in the mail. When you call billing they hassle you refusing to accept their own websites affirmation of my pending payment. Then offers to take a payment over the phone for a fee. The whole IT department should be fired. Terrible programming.
05-21-2012 01:17:52 PM
If your service hasn't been disonnected they should have let you make arrangements on paying your bill. Even if you services have been disconnected they will let you play the past due balance and reinstate it. The only drawback is the $30 per service reinstatement fee. But that can be waived if you sign up for auto-pay. Sometimes it could take ending the call and calling back to speak to a different CSR. It shouldn't be that way but that is how it is.
05-25-2012 03:56:50 AM
Has your credit card been charged? If it hasn't been charged then you haven't paid regardless what your reciept says.