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Visitor

Posts: 1

Registered: ‎05-22-2012

billing

‎05-22-2012 07:43:02 AM

dropped uverse after cancelling my internet, and billing was very confusing going forward. continued to pay my wireless, and received a notice of collection from uverse. wireless and uverse systems do not talk to each other is what i was told over the phone on 3 occassions after trying to resolve the supposedly non payment of bill. i was promised numerous call backs to which none happened.

i haven't missed a bill since being a customer and now after a descrepancy of which no att customer service could explain clearly to me why i had an outstanding invoice, i received a collection notice.

not happy. i hope i get a call from customer service after they read this so i can come to resolution!

ACE - Professor

Posts: 6,444

Topics: 1,107

Kudos: 133

Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: billing

‎05-22-2012 12:16:39 PM

Try contacting Alex, one of the AT&T Community Managers for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,534

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: billing

‎05-22-2012 07:40:58 PM

Alex will get you to the right person/department to get your issue resolved. Send him a PM when you get to his profile.

Award for Community Excellence (A.C.E.) achiever for 2012*

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