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Visitor

Posts: 3

Registered: ‎07-10-2012

incorrect billing

‎07-10-2012 02:06:23 PM

We switched to u-verse internet in Dec. and to u-verse phone in March to get the internet discount. After all these months the bill comes with the incorrect amount - not reflecting the discount. At the last minute it will show up on the web site billing. Why can't they bill us correctly from the start?!

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: incorrect billing

‎07-10-2012 02:10:30 PM

anniewr wrote:

We switched to u-verse internet in Dec. and to u-verse phone in March to get the internet discount. After all these months the bill comes with the incorrect amount - not reflecting the discount. At the last minute it will show up on the web site billing. Why can't they bill us correctly from the start?!

Can you explain what this means?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎07-10-2012

Re: incorrect billing

‎07-10-2012 02:25:11 PM

It means that we get the email and the paper bill showing the incorrect amount. Tthen a few days before the bill is due, if we log in to our account on the website, a credit is shown. At least it was that way the last time.

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: incorrect billing

‎07-10-2012 02:31:47 PM

It appears that the credit is being generated and will be reflected on the the following month's bill. It's my understanding that the discounts do not begin to appear until the 3rd billing period of an internet promotion.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎07-10-2012

Re: incorrect billing

‎07-10-2012 02:38:34 PM

OK, we'll see what happens next month.

Thanks

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