past due?

[uverseterrible]

ok i'm confused!? according to att transaction date shown 7-21..as posted..pay in full...but then i see this month bill due on 8-15 shows that i have a past due of "petty" $5..showing date 7-23 past due collection fee 6-21-12??? for what? did someone in the att billing dept forgot to post my payment? is this my fault? why should i pay extra $5 for an error it seems not to be mine?

[texasguy37 ACE - Champion]

I'm not sure that I follow what you have posted, but it looks like it is showing that your June payment, not your July payment, was paid late.  Did your previous month's bill show a past due amount?

[uverseterrible]

my previous month did not had any past due amount.

bills were as follow...

5/15-5/22

5/23-6/22

6/23-7/22

transaction date 6/14..status..posted paid in full

trans date7/21..posted..paid in full

so could you look and see where the unpaid balance seems to be located?

[texasguy37 ACE - Champion]

This is the U-verse customer forum.  We are U-verse customers not AT&T employees; thus, we do not have access to your account information.  I would suggest that you call the Billing Department at the number shown in my signature.

[Computer-Joe]

---

uverseterrible wrote:

my previous month did not had any past due amount.

bills were as follow...

5/15-5/22

5/23-6/22

6/23-7/22

transaction date 6/14..status..posted paid in full

trans date7/21..posted..paid in full

so could you look and see where the unpaid balance seems to be located?

---

We're all users here, just like you and do not have access to your account/billing info.

You can send a message to Alex, and he will have someone contact you within a couple days to address your problem. To see his reply, click the little blue envelope, upper right corner of this page.

Or you can call the Retention Department on Monday. The quickest way in is to call the 1-800-288-2020 number, confirm your phone number when it asks (if calling from your home), and then just keep saying "none of those" to the rest of the prompts and it will connect you to a real human (and American citizen) within a minute or two. Tell them to transfer you to the Retention Department.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[uverseterrible]

ah .billing dept closed! ijust called!

[word filter avoidance]

[texasguy37 ACE - Champion]

Call then on Monday.

[Computer-Joe]

---

uverseterrible wrote:

ah .billing dept closed! ijust called!

[word filter avoidance]

---

That's why I said call the Retention Department on Monday, and I wouldn't waste my time with billing. Retentions has the access, the authority, and the willingness to find and/or fix what is wrong with your account.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[ATTAlexCM]

Hi,

I wanted to let you know we have received your PM and we will have one of our managers look into this for you. Regards, Robert on behalf of Alex.

[Computer-Joe]

---

ATTAlexCM wrote:

Hi,

I wanted to let you know we have received your PM and we will have one of our managers look into this for you. Regards, Robert on behalf of Alex.

---

Alex on sebatical?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell