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Visitor

Posts: 8

Registered: ‎03-31-2010

"Change Fee" - complete fraud.

‎04-26-2012 04:53:00 PM

Just got my latest U-Verse bill.

Last month, they ran a promo for HBO/Cinemax. Three months free. Click, click, click. Done. Very nice I thought.

Now I notice a $10 charge for a "change fee" buried deep in the bill.

Odd, never mentioned during the actual change. No notification that any change will incur a fee.

Complete fraud!!!!!!!

I think it's time to report them to the BBB.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: "Change Fee" - complete fraud.

‎04-26-2012 05:38:21 PM

Send Alex a PM he is an ATT Community Manager on the forum. He can get you to the right dept/person.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎04-28-2012

Change Fee" - complete fraud.

‎04-28-2012 08:00:46 PM

Yes. Absolutely agree. I applied U-verse TV and internet on March,16 2012. The sales man told me:" if you do not like it, just cancel it. It is totally free. But after I cancelled it on APRIL 11. I received a more than $100 bill. How come they did it? ATT are fraud. Cheating!

ACE - Geek

Posts: 10,224

Topics: 1,003

Kudos: 157

Solutions: 48

Registered: ‎07-15-2008

Re: Change Fee" - complete fraud.

‎04-28-2012 08:09:50 PM

ddcm1104 wrote:

Yes. Absolutely agree. I applied U-verse TV and internet on March,16 2012. The sales man told me:" if you do not like it, just cancel it. It is totally free. But after I cancelled it on APRIL 11. I received a more than $100 bill. How come they did it? ATT are fraud. Cheating!

What salesman? If a door to door one, they are outright liars in most cases, just to make the 'sale'.

30 day money back guarantee: Offer ends 7/14/12. Must cancel all AT&T U-verse services within 30 days from service activation. Adjustment provided for initial installation charges and one month service charges, if paid. Customer is responsible for all additional charges including but not limited to On Demand, Pay Per View, international calls, other pay-per-use features and non-returned equipment charges.

http://www.att.com/u-verse/explore/offer-details.jsp

Need more help? Contact Alex, the AT&T Community Manager that has helped many users, by Private Message (his response, blue letter in upper right are PMs). Include your full name, account # and good phone #.:

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Let us know how things work out if you can after contacting Alex.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

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