2:36am Eastern Uverse RG Drops

[Mikro]

for the past few weeks I've seen a reset happen around 2:36am to 3:00am Eastern Up down updown senero then 3am hits everything calms back down. It's been doing this for the past few days .

[BeeBeeSA ACE - Professor]

Call support while it's down and have them run tests.

[Mikro]

they just want to send techs that find nothing wrong the laptop in truck green across the board

[John in Florida]

I have the same problem between 12:15AM and 12:45 AM. I called tech support while this was happening and they did some tests and said that everything was ok. The tech wanted to know how my picture was. I had no picture, only the blue lost signal screen. He said that was not possible as no outage was being reported in my area. He put me on hold for 4 minutes. When he returned I was told an outage had been reported in my area. Yes, by me. Where does ATT get its help?  I still have these nightly disruptions and I was told that a tech needs to come out. It is only going to cost me $149.00.

[oufanindallas]

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John in Florida wrote:

I have the same problem between 12:15AM and 12:45 AM. I called tech support while this was happening and they did some tests and said that everything was ok. The tech wanted to know how my picture was. I had no picture, only the blue lost signal screen. He said that was not possible as no outage was being reported in my area. He put me on hold for 4 minutes. When he returned I was told an outage had been reported in my area. Yes, by me. Where does ATT get its help?  I still have these nightly disruptions and I was told that a tech needs to come out. It is only going to cost me $149.00.

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You will only be charged the fee if they find the issue is your fault.  If there is a problem with your service, you will not be charged.

[John in Florida]

That is not what Carolyn in tier ll tech support told me. She said if it is my fault the fee is $149.00. If it is faulty equipment the fee is a flat $99.00. If she is incorrect she needs education on the company policy and procedures and should not be giving incorrect info to customers.

[oufanindallas]

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John in Florida wrote:

That is not what Carolyn in tier ll tech support told me. She said if it is my fault the fee is $149.00. If it is faulty equipment the fee is a flat $99.00. If she is incorrect she needs education on the company policy and procedures and should not be giving incorrect info to customers.

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If it's faulty equipment, you will not be charged