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Registered: ‎06-14-2012

A Big Thankyou to Andrew!

[ Edited ]

‎06-14-2012 07:06:05 PM - last edited on ‎06-14-2012 07:35:00 PM by ShaunMN

I just want to send along a huge compliment to the Service Tech who came out to our house to install U-verse yesterday! His name is Andrew and the service location is Burlington, CT. He arrived on time at 1:00pm, gotta love that! And, left our house at 11:30pm!! That had got to be his longest call ever. He was diligent in getting his work done but was held up by other parties and line issues. Andrew was pleasant throughout his time at our house despite being waaaay past dinner time and clearly over worked. He was at our house so long our dogs finally stopped looking for attention from him and settled down with him like he was one of us! Kudos to Andrew! AT&T, he's a keeper and deserves recognition!

Sincerely-

Kelly {personal content removed for safety}

ACE - Guru

Posts: 5,019

Registered: ‎02-08-2010

My Device: VZW Motorola RAZR M

Re: A Big Thankyou to Andrew!

‎06-15-2012 04:10:43 AM

Nice to see positive posts on here. It's also cases like this where your install took longer than anticipated that causes other to miss their appointments. It doesn't help that AT&T doesn't always call to inform the next appointment(s) that the installer probably won't be able to make it.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

Posts: 6,441

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Kudos: 133

Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: A Big Thankyou to Andrew!

‎06-15-2012 07:31:37 AM

khoyt wrote:
I just want to send along a huge compliment to the Service Tech who came out to our house to install U-verse yesterday! His name is Andrew and the service location is Burlington, CT. He arrived on time at 1:00pm, gotta love that! And, left our house at 11:30pm!! That had got to be his longest call ever. He was diligent in getting his work done but was held up by other parties and line issues. Andrew was pleasant throughout his time at our house despite being waaaay past dinner time and clearly over worked. He was at our house so long our dogs finally stopped looking for attention from him and settled down with him like he was one of us! Kudos to Andrew! AT&T, he's a keeper and deserves recognition!
Sincerely-
Kelly {personal content removed for safety}

Welocme to the forums, Kelly! Please contact Alex, one of the AT&T Community Managers, with your praise for Andrew. He will pass it along to his team.

Award for Community Excellence (A.C.E.) achiever for 2012*

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