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Tutor

Posts: 5

Registered: ‎05-01-2012

AT&T just Charged me $160 to become a new Customer...I am going back to Charter Communications

‎05-01-2012 04:54:03 PM

Just got off the phone with AT&T Customer Service regarding my first bill. It was the absolute worst experience I have ever had....

They just charged me $160 for the privilege of paying them $180 a month for the next 12 months....

I signed up for ConnecTech because I had almost 10 devices connected to my router. The ConnecTech installation technician just connects the AT&T router to my existing Router, nothing else. A regular installer could have done that. Didn't need to spend that $50.

I order 6 boxes for 6 TV's. 5 of them were pre-wired. They charged me $55 to wire the other TV. What if this was a new house. Would they have charged me $530 to hook up the 6 TV's?

After the installation, my HD TV would not play on demand or recorded shows. We place a service call and they charge me another $55 to fix some wire.

Then I walk outside and look at the side of my house where they ran the wires for $55. It looks like some 12 old year child installed the wires. Black wires on a clay colored house and not clips to hold the wires in place. They didn't even try to hide the wires.

I was with Charter Communications for over 25 years and never had this type of problem.

I recommend Charter Communications....I know that's where I am going....

Tutor

Posts: 5

Registered: ‎05-01-2012

Going back to Charter Communcations tomorrow

‎05-01-2012 05:35:35 PM

Had the Worst Customer Service Experience ever this evening

ACE - Master

Posts: 5,076

Registered: ‎02-08-2010

My Device: VZW Motorola RAZR M

Re: AT&T just Charged me $160 to become a new Customer...I am going back to Charter Communicatio

‎05-02-2012 03:26:59 AM

Send a PM to Alex, he is a community manager and he or someone from his team will get in touch with you.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

Posts: 5

Registered: ‎05-01-2012

Re: AT&T just Charged me $160 to become a new Customer...I am going back to Charter Communicatio

‎05-02-2012 05:40:55 AM

Thank you - giving it a try...

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: AT&T just Charged me $160 to become a new Customer...I am going back to Charter Communicatio

‎05-02-2012 09:03:50 AM

Alex is out of town this week, but you can send a PM to Julie, she is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/2363489

Award for Community Excellence (A.C.E.) achiever for 2012*

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