Another plan change with NO consent [ Edited ]

[mast77]

I am not sure why I am writing here, guess I just want to take out all my frustration. Lets see how well I can write staying decent.

So my wife called today like every month to correct our Bill. Indeed it wasted her 70 minutes like always. This time too the bill was corrected but then she was transferred to the supervisor so that she can correct all the billing issues for us and we don't have to call every month.

Can not imagine a supervisor can be such dumb and rude. First she said that we are getting too much discount and that's the reason we have to call every month. According to her, the U-verse TV rates have increased so we will get a higher bill every month. We never got a notice or heard in any sort of news that price of AT&T TV services are increasing. When we got the updates on our account, we found that she had changed our subscription from U200 to U300 and in the evening when we tried to access our HD channels, it says we are not subscribed to these channels. First of all you change all the settings and then tell us that rates have increased!!!! How is that suppose to work?

And I dont understand how can she just change our plan just like that? Previously in similar incident when I reported that the Wireless is slow they simply moved me from Elite to Max. I had explicitly asked them that next time any plan change has to happen with my written consent and I was assured about that.

That was ALL fake, I have another plan change now.

This is the WORST customer experience of any sort I am having with these guys. If I wouldn't have loved the wireless receiver I would never ever stay with them. The day I find some one else has this feature I am OUT.

[dhascall ACE - Professor]

Try contacting Alex, one of the AT&T Community Managers for further assistance.  By the way - I have yet to have any unauthorized service changes with U-Verse but had two with Comcast.  i'd be mad, too if AT&T did this but it seemed like normal operations with Comcast.

[Ish Kabibble]

A Guy named Edwardo put me on the Spanish package back in November. The only problem is I never spoke with anyone with that name. I don't even speak Spanish. I received a refund but c'mon!
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[RCSMG ACE - Master]

As Dhascal suggested contacting Alex will get you results for these issues.  He is an ATT Community Manager on the forum.  He can get you to correct person/dept. to get those issues resolved.

[spd2demun ACE - Master]

That is messed up!  Good thing you caught it on your bill!

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Ish Kabibble wrote:
A Guy named Edwardo put me on the Spanish package back in November. The only problem is I never spoke with anyone with that name. I don't even speak Spanish. I received a refund but c'mon!
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