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Forum Contributor

Posts: 179

Registered: ‎11-24-2008

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

[ Edited ]

‎06-12-2012 03:59:02 PM - edited ‎06-12-2012 04:03:06 PM

So last time this happened y'all ID'ed the issue from my error table. Any input is welcome (they ended up finding that the physical connections in our attic were VERY loose).

Same issue, here's my error table (let me know if more info is needed):

Forum Contributor

Posts: 179

Registered: ‎11-24-2008

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

‎06-14-2012 04:53:39 PM

Bump? Seeing all the negative posts, the helpful folsk still lurking around here?

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

‎06-14-2012 04:56:56 PM

Yankee_In_TX wrote:

Bump? Seeing all the negative posts, the helpful folsk still lurking around here?

Yep a few of us are.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Geek

Posts: 9,303

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

‎06-14-2012 06:14:46 PM

Yankee,

We need more than that. Please post the IP/Profile, Bitloading, and Coax/HPNA tabs as well. If the Coax/HPNA tab tells you to run the extended test, do that, then restart UVRT and save the Coax/HPNA screenshot for posting.

Award for Community Excellence (A.C.E.) achiever for 2012*

Forum Contributor

Posts: 179

Registered: ‎11-24-2008

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

[ Edited ]

‎06-14-2012 07:23:58 PM - edited ‎06-14-2012 07:25:54 PM

Coax/HPNA says No Devices Found.

ACE - Geek

Posts: 9,303

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Anyone else having their U-Verse TV skipping or internet speed slow?

‎06-15-2012 08:56:30 AM

I'm not sure what the physical issue is, but there appears to be something that's not right with your line. The max rate is too low for your distance. This usually is an indication of a bridge tap, but I don't see anything on the bitloading graph to confirm that. Although there are a few places where it looks like there's interference.

On top of that, the error table doesn't look good either.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find out what's going on with the line.

By the way, you might also want to upgrade to the newest version of UV Realtime. v1.9.1 fixes many bugs.

Award for Community Excellence (A.C.E.) achiever for 2012*

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