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Visitor

Posts: 1

Registered: ‎03-03-2012

Bad Customer Service!!!

‎03-03-2012 01:00:53 PM

I called Uverse Support to help out with a Client Error I've been getting on the Uverse box. They sent out a technician, from the start he had a attitude cause he had to do his job. After fixing the problem, he had a scolding voice telling me and my family that next time we disconnect the Ethernet wire to play the Xbox, to plug it back in the uverse. Like we knew where the connection was coming from or like we knew how to fix it. When we had Direct TV, Comcast and dish network the technician were very polite and had class when they came out to fix any problem we had!

Posted from Samsung SGH-I997

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Bad Customer Service!!!

‎03-06-2012 01:29:28 AM

If you know the tech's name/employee ID, you can send a PRIVATE message to Julie, and she will get it to the proper person.

Try contacting Julie, one of the AT&T Community Specialists for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎01-11-2010

Re: Bad Customer Service!!!

‎03-06-2012 03:50:07 PM

So whats new. I'm on the verge of cancelling Uverse, internet VOIP and 2 cell phones over a 3 week add a 2nd TV order and rude CS. We'll see how long it takes Julie to answer (wanna bet a week???)

Visitor

Posts: 3

Registered: ‎03-07-2012

Re: Bad Customer Service!!!

‎03-07-2012 11:43:43 AM

W are close to canceling all ATT accounts due to customer service incompentence .

Visitor

Posts: 3

Registered: ‎01-11-2010

Re: Bad Customer Service!!!

‎03-09-2012 06:33:12 AM

3 days and still no word from Julie...

OR the delivery.

Calling COmcast to see what they offer and if they will do a trial before switching...

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: Bad Customer Service!!!

‎03-09-2012 06:55:26 AM

You might have better luck sending a PM to Alex , he usually handles Uverse issues and was out of the office earlier this week.

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Guru

Posts: 5,005

Registered: ‎02-08-2010

My Device: VZW Motorola RAZR M

Re: Bad Customer Service!!!

‎03-09-2012 10:26:00 AM

Did you send a PM to Julie?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎01-11-2010

Re: Bad Customer Service!!!

[ Edited ]

‎03-11-2012 06:48:51 AM - last edited on ‎03-11-2012 08:54:39 AM by Phil-101

Yes sent PM to Julie. Finally got a reply. Provided the info she needed. We will see how this turns out.

Also, finally got the order...3 weeks after the fact. Will install but still considering quitting all ATT accounts (approx $291.00/month...you'd think these bozos would hate to see a long time, and paying customer go but not sure.)

Never did get a call from the manager of employee *** who was the rude and abrasive CSR, and who said I couldn't talk to a manager, that they had to call me back (first I've heard of ATT doing this). That guy needs a serious talking to. I am also a type of CSR (property insurance adjuster in call center) and while I am not perfect, if I'd treated a customer like I was treated by Dameon I'd be fired.

Will post back here after hearing more from Julie...

[edited for privacy]

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