03-03-2012 01:00:53 PM
03-06-2012 01:29:28 AM
If you know the tech's name/employee ID, you can send a PRIVATE message to Julie, and she will get it to the proper person.
Try contacting Julie, one of the AT&T Community Specialists for further assistance.
03-06-2012 03:50:07 PM
03-09-2012 06:55:26 AM
You might have better luck sending a PM to Alex , he usually handles Uverse issues and was out of the office earlier this week.
03-09-2012 10:26:00 AM
Did you send a PM to Julie?
03-11-2012 06:48:51 AM - last edited on 03-11-2012 08:54:39 AM by Phil-101
Yes sent PM to Julie. Finally got a reply. Provided the info she needed. We will see how this turns out.
Also, finally got the order...3 weeks after the fact. Will install but still considering quitting all ATT accounts (approx $291.00/month...you'd think these bozos would hate to see a long time, and paying customer go but not sure.)
Never did get a call from the manager of employee *** who was the rude and abrasive CSR, and who said I couldn't talk to a manager, that they had to call me back (first I've heard of ATT doing this). That guy needs a serious talking to. I am also a type of CSR (property insurance adjuster in call center) and while I am not perfect, if I'd treated a customer like I was treated by Dameon I'd be fired.
Will post back here after hearing more from Julie...
[edited for privacy]