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Visitor

Posts: 2

Registered: ‎12-30-2011

Can not log in to pay my final bill.

‎12-30-2011 09:21:52 PM

I disconnected my service in November and I have not received my final bill. I've tried to log on to the website and it seems like since I'm no longer a U-Verse customer, I can't log in. I just want a way to get this resolved with out a phone call because I am currently on deployment out to sea and the phone services are not very reliable. Is there an email address that AT&T has for customer service because that is my best form of communication and I would like to get this taken care of right away.

ACE - Geek

Posts: 10,194

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: Can not log in to pay my final bill.

‎12-30-2011 09:26:47 PM

Will have to call CS, M-F 8-7, Sat 8-5.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Champion

Posts: 14,797

Topics: 1,749

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: Can not log in to pay my final bill.

‎12-30-2011 09:26:58 PM

Since your account has been discontinued, you cannot log into your account online. Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 2

Registered: ‎12-30-2011

Re: Can not log in to pay my final bill.

‎01-05-2012 07:00:42 PM

I've tried to PM Alex and he hasn't responded. Is there anyone else I should try to contact. Calling CS isn't an option because I'm out to sea and access to a phone isn't really reliable.

ACE - Geek

Posts: 10,194

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: Can not log in to pay my final bill.

‎01-05-2012 11:34:00 PM

Alex is out for a few days, so contact Julie, the AT&T Community Specialist that helped many users infront/behind the forum scene, by Private Message (her response, blue letter in upper right are PMs). Include your full name, account # and good phone #.:

http://forums.att.com/t5/user/viewprofilepage/user-id/2363489

Let us know how things work out if you can after contacting Julie.

Chris

Award for Community Excellence (A.C.E.) achiever for 2012*

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