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Visitor

Posts: 1

Registered: ‎06-04-2012

Can't cancel Uverse - on hold for 2 hours!

‎06-04-2012 08:02:53 PM

I've called multiple times to cancel my Uverse account and I keep getting the runaround. The first few times I called the office was closed and I had to call back during normal business hours.

Today I call during normal hours and get put on hold. It has now been 2 hours and 3 minutes and I have to go on with my ilfe.

This kind of customer service is exactly why I'm canceling my account.

Please let me cancel!

Forum Regular

Posts: 85

Registered: ‎06-03-2012

Re: Can't cancel Uverse - on hold for 2 hours!

‎06-05-2012 03:29:42 AM

Call 800-288-2020, enter in a non-POTS phone number (can even be a cell number). When the automated guy asks what you need, say Cancel which will bring you to Retentions department (they'll say customer service or sales/billing). Give them your account information, ask for their Agent ID, then tell them you want to cancel.

Hope this helps! Normal business hours 8a-7p I believe.

ACE - Professor

Posts: 6,415

Topics: 1,107

Kudos: 130

Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: Can't cancel Uverse - on hold for 2 hours!

‎06-06-2012 10:06:38 AM

I'm not normally a Doubting Thomas but 2 hours on hold? If you still can't cancel by following the advice given above, try contacting Alex, one of the AT&T Community Managers for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎03-01-2013

Re: Can't cancel Uverse - on hold for 2 hours!

‎03-01-2013 05:34:14 PM

Yup, I believe it. They won't let you cancel your service! I'm currently on hold Today it's been 1 hour and 20 minutes so far. Last time I waited 1.5hours before I gave up. One time I tried calling and saying I wanted to "change" my service and I got through to someone within 20 minutes. This is a scam and I will NEVER use ATT again

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