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Contributor

Posts: 2

Registered: ‎06-25-2012

Can't get U-verse availability

[ Edited ]

‎06-25-2012 04:34:42 PM - last edited on ‎06-25-2012 06:13:59 PM by ShaunMN

I have AT&T service for my home and cell phones and DSL Internet. I have been trying to get U-verse for a couple of years in a well established subdivision. When I check on U-verse availability or chat with the AT&T customer service, I get a response that it is not available at my address.

I live in Lilburn, GA just outside of Atlanta.

My next door neighbor has U-verse availability, but uses Direct TV. I have several houses in a row on my street that either have U-verse availability or are connected to U-verse. The closest house with actual service is 4-5 away. There are a number of homes in my subdivision on other streets as well that have U-verse activated.

I have asked AT&T to research my house and I get the typical negative response that my address is not available for U-verse. I received a response today (June 25) from research request that was negative. The U-verse Address Validation Request is {personal content removed for safety}

So, I'm perplexed why Uverse availability seems to literally stop next door to my house. Why is this not available for a customer that wants U-verse?

Thanks for any thoughts on this.

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: Can't get U-verse availability

‎06-25-2012 05:20:04 PM

Did you use the website to submit an Address Search Request?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

Posts: 2

Registered: ‎06-25-2012

Re: Can't get U-verse availability

‎06-26-2012 01:53:49 PM

Yep. I've been using the AT&T U-verse website to check on availability for quite some time. My address still shows not available. But my next-door neighbor shows available, along with several houses adjacent to my house on the same street. And several houses on my street have active U-verse service.

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: Can't get U-verse availability

‎06-26-2012 02:02:26 PM

Other than having an Address Search Request conduced, I'm not sure what else can be done. The results of the research indicated that your home does not qualify for U-verse service.

You might try sending a PM to Alex who is an AT&T Community Manager on this forum to see if there is anything else that can be done.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

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