Can't login to Uverse online

[OwensJC]

When I go to the  http://uverseonline.att.net/home page and select "U-verse Member Login" I get prompted for my user id and password. After entering my info I'm presented with a blank page.

This used to happen with the Firefox browser, but if I used IE, I could login and browse the site normally.

Now I get the same blank screen with IE and Firefox. Can't use Uverse on line at all now!!!

[jerryp5503]

I've also been experiencing the same thing for the last several days. I'm thinking the site must be having problems.

[oufanindallas]

I just logged in to my account and had no issues accessing anything on there.

[jerryp5503]

What changed for me few days ago is that now when I attempt to log in I get the following message in red:

We are sorry, but you are not authorized to access this web site. Please verify you are authorized etc, etc.

I don't remember seeing that before, but I can't swear that it wasn't there. I still get the same blank page loading forever as the OP.

[mibrnsurg ACE - Geek]

I got the blank page first time, but went back and clicked 'keep me signed up for 2 weeks', an overlay came up explaining it and clicked 'keep me signed up' and the sign-in went thru.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[CreativTech]

I'm trying to access it from work, and I'm pretty sure I've narrowed it down. I get a connection timeout and the page just fails to load when I try to log in. Same thing for my co-worker. But I noticed something with the URL...

It dies on this URL: https://myattp2w86.att.com:8443/commonLogin/igate_wam/multiLogin.do

The part highlighted in red is the port number the browser is trying to access the site on, and 8443 is not a standard port. HTTPS normally goes over 443. In my case, I know it's getting blocked by the corporate firewall. This is definitely a new thing, because I log in every month from work to get a copy of my bill for reimbursement, and this is the first month I've had a problem.

I don't know why AT&T would choose to do such a thing, but I sincerely hope they change it back soon. It's irritating and unneccessary.

[OwensJC]

I'll try opening up that port tonight and see if I can get logged in.

[hpmsrm]

I just tried logging in and had no problem.  Quick & easy. Wonder if it could be a regional problem.

[cwwaller]

It has been over a week now.  Really - ATT - Get your act together.  I'm looking at the cox bundles and this just pushes me a little closer. 

[cwwaller]

Also having problems with my wireless login as well.  ATT - not cool.  I'm paying for features that I cannot access.

[RCSMG ACE - Master]

Have you tried calling cs and let them know about your login issues.  This problem seems to be regional and not national.

[jerryp5503]

For what it's worth, I can log in with no problems with my imac, but the pc laptop just won't cooperate. This is definitely a brain teaser. I've also started using the web remote access more, so this is not a big crisis, at least for me.

[OwensJC]

I opened up port 8443 and then tried to login. Still no go, get the blank screen.

[OwensJC · Accepted solution]

Just spent some time with AT&T help chat. Looks like the problem is with the browsers.

I cleared the cache and cookies from IE but it didn't help. Still got the blank screen.

Cleared the cache and cookies from Firefox and was immedeitly able to login.

I was able to login using a different computer on the same network.

Don't know why IE won't clear the problem, I'll continue to look at it.

EDIT: On IE8 when you delete browsing history you have to uncheck "Preserve Favorites website data" or everything will not be cleared.

Once I did this I was able to login with IE.

[RCSMG ACE - Master]

Good job.

[debralj]

EDIT: On IE8 when you delete browsing history you have to uncheck "Preserve Favorites website data" or everything will not be cleared.

I am not able to locate that option, where is it ?

[OwensJC]

Tools, Internet Options. When you click the delete button under browsing history, another window will pop up with that and several other options.

[debralj]

THANK YOU so much that did it 

[RCSMG ACE - Master]

I wondered if your issue was browser related.  Glad you can at least login with your Mac and with FF.

[BigRedDogATL]

I'm having the same problems logging into my account and I have tried 3 different computers. After I give the login information, I just get a blank page.

[cdwrrtx]

I have similar problem and it has never been resolved.  When I try to logon to uverse online from ANY computer I get an error screen and cannot get past it.  The same ID works for the iPhone app and all my other ATT access (account management, email, etc).  I have worked with online tech support both chat and phone.  They told me they had forwarded the problem to the next level, but I guess that level is the same black hole of support as attesupport@att.com.

Not sure where else to turn except another service provider, this seems like a simple fix of removing any trace of my ID from the uverseonline database and adding back like I am a new subscriber, but what does this 30 yr veteran of IT support know....

[aviewer ACE - Wizard]

There have been problems with logging on. There are also opportunities for failure.

Cookies are a possible problem. I believe it wants you to accept cookies so it can identify you in the future.

You may have gotten a cookie that is blocking you. Either clear your cookies ( may cause speed bumps on other sites) or use a computer that you have not used before making sure it accepts cookies.

Also, make sure you accept pop-ups.

What link are you trying. MAybe I can suggest another.

[mibrnsurg ACE - Geek]

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cdwrrtx wrote:

I have similar problem and it has never been resolved.  When I try to logon to uverse online from ANY computer I get an error screen and cannot get past it.  The same ID works for the iPhone app and all my other ATT access (account management, email, etc).  I have worked with online tech support both chat and phone.  They told me they had forwarded the problem to the next level, but I guess that level is the same black hole of support as attesupport@att.com.

Not sure where else to turn except another service provider, this seems like a simple fix of removing any trace of my ID from the uverseonline database and adding back like I am a new subscriber, but what does this 30 yr veteran of IT support know....

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Correct support email is:  uversecare@att.com  to David'd team of tier2 techs.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more