Crappy service & NO one cares!!!!!!

[Jockeyjoc]

I signed up with Uverse on September 12,2011 and I've made 25-30 calls had 12-15 techs to my home and called AT&T Corp office and after a run around from the switch board person I was able to get to the Stock Office who has voice mail & left a voice mail and quests what????Yep not a single call from the voice mail that I left expressing the disappointment that I h ave towards UVerse and my service!!!! I'm glad to have found this forum and hope like hockey sticks someone with a SACK will read this and call me! It seems that I'm not the only person who has horrible service and feel like I'm a dogs fire hydrant that gets urinated on a daily bases! You hear that Sprint has crappy customer support but being a cell customer of Sprints I've NEVER been treated this bad and never called a second time for the same issue! But yet AT&T has been hounding me to switch my cell service to them but HECK no!!!! Been a Sprint cell customer since 1999 and will never switch to these crooks!!!! I hope the President Randall Stephenson gets wind of this complaint and has the rocks to take care of this! I bet Dan Hess wouldn't let crap like this go on!!!!!!!

[texasguy37 ACE - Champion]

Based on your message, I don't know what your issues are, but you can send a PM to Alex who is an AT&T Community Manager on this forum.

[skeeterintexas]

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Jockeyjoc wrote:
I signed up with Uverse on September 12,2011 and I've made 25-30 calls had 12-15 techs to my home and called AT&T Corp office and after a run around from the switch board person I was able to get to the Stock Office who has voice mail & left a voice mail and quests what????Yep not a single call from the voice mail that I left expressing the disappointment that I h ave towards UVerse and my service!!!! I'm glad to have found this forum and hope like hockey sticks someone with a SACK will read this and call me! It seems that I'm not the only person who has horrible service and feel like I'm a dogs fire hydrant that gets urinated on a daily bases! You hear that Sprint has crappy customer support but being a cell customer of Sprints I've NEVER been treated this bad and never called a second time for the same issue! But yet AT&T has been hounding me to switch my cell service to them but HECK no!!!! Been a Sprint cell customer since 1999 and will never switch to these crooks!!!! I hope the President Randall Stephenson gets wind of this complaint and has the rocks to take care of this! I bet Dan Hess wouldn't let crap like this go on!!!!!!!

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Could you be more specific?

[zocolofishing]

I'm in the same boat!  I've had 4 techs come to my home.  Another one coming tomorrow.  Are there lemmon laws that apply to your internet connection?

I agree with the above posts.  The cold-windy weather is causing the service drops.  The guys has replaced stuff so many times.  They have sent me a new router.  They keep wanting to blaim my equipment- when AT-Ts box keeps blinking red or doesn't blink all accross.  Unfortunately I'm under a stupid contract.  Can I get out of it is the question?

Oh get this:  Each Tech that comes to my house says that the last tech screwed it up.  They are all bone-heads.  At&T is one large mom and pop operation.

It reminds me of papa and grandma joe in Canadian Bacon running the power grid for Ottawa.

[Jockeyjoc]

I am constituently having my TV's either getting pixel issues or the whole thing goes black! And also my DHCP on my wireless router as to be reboot because it will not hand out leases! A tech tried to tell me that it is a channel issue so he changed the channel, guess what it still not working correctly! Imam outside of the 3000ft that is the max of a connection! They have the ability to run a second or bonded pair to try to help in the issue but they (AT&T) wont!

[ATTAlexCM]

Thank you @texasguy37!

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Jockeyjoc wrote:
I signed up with Uverse on September 12,2011 and I've made 25-30 calls had 12-15 techs to my home and called AT&T Corp office and after a run around from the switch board person I was able to get to the Stock Office who has voice mail & left a voice mail and quests what????Yep not a single call from the voice mail that I left expressing the disappointment that I h ave towards UVerse and my service!!!! I'm glad to have found this forum and hope like hockey sticks someone with a SACK will read this and call me! It seems that I'm not the only person who has horrible service and feel like I'm a dogs fire hydrant that gets urinated on a daily bases! You hear that Sprint has crappy customer support but being a cell customer of Sprints I've NEVER been treated this bad and never called a second time for the same issue! But yet AT&T has been hounding me to switch my cell service to them but HECK no!!!! Been a Sprint cell customer since 1999 and will never switch to these crooks!!!! I hope the President Randall Stephenson gets wind of this complaint and has the rocks to take care of this! I bet Dan Hess wouldn't let crap like this go on!!!!!!!

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Welcome Jockeyjoc and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the appropriate group.

Regards,
Alex

[ATTAlexCM]

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zocolofishing wrote:

I'm in the same boat!  I've had 4 techs come to my home.  Another one coming tomorrow.  Are there lemmon laws that apply to your internet connection?

I agree with the above posts.  The cold-windy weather is causing the service drops.  The guys has replaced stuff so many times.  They have sent me a new router.  They keep wanting to blaim my equipment- when AT-Ts box keeps blinking red or doesn't blink all accross.  Unfortunately I'm under a stupid contract.  Can I get out of it is the question?

Oh get this:  Each Tech that comes to my house says that the last tech screwed it up.  They are all bone-heads.  At&T is one large mom and pop operation.

It reminds me of papa and grandma joe in Canadian Bacon running the power grid for Ottawa.

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Hey zocolofishing, sorry to hear about the service trouble.  Since this is account specific, please send me a private message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex

[Jockeyjoc]

Well update to everyone. A gentlemen named Mike has called an says he will get this resolved??? I sure hope so! More to come and hopefully it will be good news!

[spd2demun ACE - Master]

Thanks for the update.  Good luck!

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Jockeyjoc wrote:
Well update to everyone. A gentlemen named Mike has called an says he will get this resolved??? I sure hope so! More to come and hopefully it will be good news!

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[Another Disgust…]

Man,,your post sounds exactly like the nightmare I have been dealing with from AT&T. I have heard every excuse in the book, been passed from one department to the next, and now know a couple of techs on a first name basis,,lol But has my service been corrected? Nope.

[Jockeyjoc]

Well here is the update! Nothing has changed NO tech has been out but a Tech in an office informed me nothing on the outside is wrong!????? The tech who called said the issue was in the house, and noticed the AirRave that I have to extend my Sprint signal was the likely problem and/or the wiring was an issue. I explained to him the problem went on with or without Sprints AirRave plugged in and that the house wiring was only 13 months old because the house was finished December 3,2010! Also I tested the wiring in the home with an Ethernet tester and every line showed good! Then he said there was strange MAC addresses on port one. I told him I would check what was plugged in an verify what was on port one of the gateway and to call me back at 12:30 central time because I was at work and sure wasn't taking more time off to run home and it was already 10 something. Well needless to say he never called and I have yet to have someone to come out as far as I know and i am still having issues! TV has frozen up twice this weekend so far and the DHCP issue is still Not handing out leases! Sure I can go in and either reboot the router or change something to restart the leases but I want them to acknowledge there is an issue! Hopefully this will get resolved before I jump ship!!!!!!

[mibrnsurg ACE - Geek]

I'd contact David and his tier2 team here:

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your problem, let us know what happens. Good luck.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[Jockeyjoc]

Pass this on, I'm sick & tired on contacting! Y'all are the ones who need to make it & ball is in y'alls court!

[spd2demun ACE - Master]

David's team WILL get to the bottom of things, but you will have to contact him so a case can be initiated.

[oufanindallas]

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Jockeyjoc wrote:
Pass this on, I'm sick & tired on contacting! Y'all are the ones who need to make it & ball is in y'alls court!

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Since this is a user to user peer, you will need to contact David in the link that was provided to you. We are users just like you and do not have any information specific to your account.

[tw51]

Agreed.  I have been trying to get resolution to my phone service (no dial tone or static) for more than two months.  Worst customer service of any entity which wHich I have dealt and that is saying something.

[ATTAlexCM]

Thank you all for the feedback.  For account specific questions/concerns, please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can help.  Closing this thread for now to keep it relevant.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex