Happy for a while, but not now [ Edited ]

[ycl222]

I was a happy Uverse customer for almost 2 years, and a year before that under a difference account name. . . until few months ago when internet connection began to drop on a daily multiple occuring basis, and TV signal lost at least once a day for no reason. Often time have to reset RG multiple times and leave it to rest for an extended period of times. I would pay more for Fios if they have it in my area. Thinking about switching to less costly higher internet speed (30Mb) of TWC though, only that their reputation is not so good either. 

[Subject edited to reflect new topic]

[bdcusa]

YCL222,

I just sent you a private message regarding your issue and would be glad to assist you in helping to resolve your problem.  Drop me a line answering the questions that I asked and we will see where we stand. 

[Subject edited to reflect new topic]

[mibrnsurg ACE - Geek]

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ycl222 wrote:

I was a happy Uverse customer for almost 2 years, and a year before that under a difference account name. . . until few months ago when internet connection began to drop on a daily multiple occuring basis, and TV signal lost at least once a day for no reason. Often time have to reset RG multiple times and leave it to rest for an extended period of times. I would pay more for Fios if they have it in my area. Thinking about switching to less costly higher internet speed (30Mb) of TWC though, only that their reputation is not so good either. 

[Subject edited to reflect new topic]

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To get things fixed right, I'd contact David and his tier2 team here:

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your problem, let us know what happens. Good luck. 

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[mibrnsurg ACE - Geek]

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bdcusa wrote:

YCL222,

I just sent you a private message regarding your issue and would be glad to assist you in helping to resolve your problem.  Drop me a line answering the questions that I asked and we will see where we stand. 

[Subject edited to reflect new topic]

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If you are an ATT employee, please identify w/the employee disclaimer required, if not, there is no way you can help the OP thru private messaging.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[bdcusa]

Mibrnsurg, I am a network engineer with over 20 years of experience, 13 professional certifications, and own a computer and networking company I started back in 1989.  I can actually assist the user through private message by asking various troubleshooting questions to figure out where the problem might be based on the information he can provide regarding his environment, what information he can discover from the diagnostic utilities built into the router, and other information that he can provide.  Doing this will allow us to determine whether the problem is a bad gateway, something internal to his location, or something outside and on the table for AT&T to repair. 

[Computer-Joe]

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bdcusa wrote:

Mibrnsurg, I am a network engineer with over 20 years of experience, 13 professional certifications, and own a computer and networking company I started back in 1989.  I can actually assist the user through private message by asking various troubleshooting questions to figure out where the problem might be based on the information he can provide regarding his environment, what information he can discover from the diagnostic utilities built into the router, and other information that he can provide.  Doing this will allow us to determine whether the problem is a bad gateway, something internal to his location, or something outside and on the table for AT&T to repair. 

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So, if your going to type it in a private message, why not  just type it here in the original thread so others may benefit from the information.

Unless, of course, you're planning on charging for your "private assistance"

__________________________________________________________
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[mibrnsurg ACE - Geek]

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bdcusa wrote:

Mibrnsurg, I am a network engineer with over 20 years of experience, 13 professional certifications, and own a computer and networking company I started back in 1989.  I can actually assist the user through private message by asking various troubleshooting questions to figure out where the problem might be based on the information he can provide regarding his environment, what information he can discover from the diagnostic utilities built into the router, and other information that he can provide.  Doing this will allow us to determine whether the problem is a bad gateway, something internal to his location, or something outside and on the table for AT&T to repair. 

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Thanks for stating your qualifications, w/only 6 posts to your credit before this, we had no knowledge of your experience.

Chris

---

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more