07-02-2012 05:29:42 PM - last edited on 07-02-2012 07:10:19 PM by ShaunMN
Sure seems like ATT bends the rules in their favor. If you want to change a package before 30 days is up - no problem. If you want to change after 30 days - oh that's just impossible. What's the difference?
And counting the first day you get activated regardless of time of day is also pushing the bounds of fairness. Then to include Sundays when they are not even available by phone or on-line [Per Guidelines: Keep it Relevant and Appropriate].
07-02-2012 05:34:10 PM
I don't follow your message. Do you have an issue that the members of the forum can assist you in resolving?
07-07-2012 10:21:01 PM
No you are right. This is not something that anyone but ATT has control over. Just a point of discussion. Does it make sense for ATT to count Sundays in their 30 day trial period when they are unavailable for contact either on-line or by phone? There may be others like me who found this hard to believe. They should be warned. Why tell the customer that they have 30 days to cancel but really only provide 26? Why prevent contact by phone or on-line on Sundays for someone who wants to cancel?