07-07-2012 04:17:02 PM
I was just sitting at my computer with the TV off when I heard this beeping sound coming from my TV. When I went to turn on the TV, it showed a black screen with the words 'Invalid Format' at the top. When I went to turn everything off, only the TV turned off.
I held the power button on the DVR for the required 10 seconds, and when it turned back on, the TV screen showed a loading bar before going back to the black screen with 'Invalid Format'.
What's going on and how can I fix this? And please use simple words because I don't know a lot about cords and wires and things.
07-07-2012 04:26:22 PM
What brand and model of TV do you have?
07-07-2012 04:39:05 PM - edited 07-07-2012 04:40:54 PM
Is it Westinghouse? Also, how is the TV connected to the U-verse receiver?
07-07-2012 04:51:58 PM
Are you able to tune to another input (i.e DVD player, blu-ray disc player, VCR, game controller, etc) and view content?
07-07-2012 05:05:04 PM
Ok. Try this: Unplug the HDMI cable from the back of the TV. Then unplug both your TV and the U-verse receiver for about 5 minutes. Then plug all 3 back in. After everything comes back up, let us know what happens.
07-07-2012 05:36:41 PM
A normal reboot should not result in the loss of recorded programs. You might have a DVR that is going bad. You might want to call Technical Support at the number shown in my signature to see if they can ship you a replacement.
07-07-2012 05:56:47 PM
No, not if a defective unit is being replaced.
07-09-2012 03:15:18 PM
Yes. Technical Support is available 24/7.