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Visitor

Posts: 22

Registered: ‎05-11-2012

Invalid Format

‎07-07-2012 04:17:02 PM

I was just sitting at my computer with the TV off when I heard this beeping sound coming from my TV. When I went to turn on the TV, it showed a black screen with the words 'Invalid Format' at the top. When I went to turn everything off, only the TV turned off.

I held the power button on the DVR for the required 10 seconds, and when it turned back on, the TV screen showed a loading bar before going back to the black screen with 'Invalid Format'.

What's going on and how can I fix this? And please use simple words because I don't know a lot about cords and wires and things.

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Re: Invalid Format

‎07-07-2012 04:26:22 PM

What brand and model of TV do you have?

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: Invalid Format

‎07-07-2012 04:34:06 PM

I'm not sure, but it has an underlined W within a circle on it.

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Re: Invalid Format

[ Edited ]

‎07-07-2012 04:39:05 PM - edited ‎07-07-2012 04:40:54 PM

Is it Westinghouse? Also, how is the TV connected to the U-verse receiver?

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: Invalid Format

‎07-07-2012 04:47:40 PM

Yes, it is.

The HDM port.

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Re: Invalid Format

‎07-07-2012 04:51:58 PM

Are you able to tune to another input (i.e DVD player, blu-ray disc player, VCR, game controller, etc) and view content?

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: Invalid Format

‎07-07-2012 05:02:35 PM

We don't have any of those attached to this TV.

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Re: Invalid Format

‎07-07-2012 05:05:04 PM

Ok. Try this: Unplug the HDMI cable from the back of the TV. Then unplug both your TV and the U-verse receiver for about 5 minutes. Then plug all 3 back in. After everything comes back up, let us know what happens.

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: Invalid Format

‎07-07-2012 05:31:55 PM

It works, but I've lost all my recorded shows.

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Re: Invalid Format

‎07-07-2012 05:36:41 PM

A normal reboot should not result in the loss of recorded programs. You might have a DVR that is going bad. You might want to call Technical Support at the number shown in my signature to see if they can ship you a replacement.

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: Invalid Format

‎07-07-2012 05:40:43 PM

We've only had this DVR for a few months. Does it cost anything to get one shipped?

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Re: Invalid Format

‎07-07-2012 05:56:47 PM

No, not if a defective unit is being replaced.

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Visitor

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Registered: ‎05-11-2012

Re: Invalid Format

‎07-09-2012 03:05:06 PM

Will I be able to call that number in the evening?

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Re: Invalid Format

‎07-09-2012 03:15:18 PM

Yes. Technical Support is available 24/7.

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Visitor

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Re: Invalid Format

‎07-09-2012 03:21:42 PM

Ok. Thank you for you help.

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