Every weekend and a couple of week days for the past four weeks, I took time out of my schedule to wait for AT&T&T to arrive, and wait for you to fix my service issue. Every day I have seen my Uverse service drop. Every single day I witness my line speed dropped to a crawl. I've only had Uverse for 7 weeks, and I'm so frustrated.
Every technician that has come out to the house has stated over and over that the 2nd line on the bonded pair is dropping off for some reason. We have an iNid on the house. Every day I come home to find that my internet is down, and my TV service is either down or crippled. I end up having to call tech support, and have them reboot the whole house system. This gets us back online, and for a brief time we get good speed on our internet. When I say brief, I mean maybe 10 - 20 minutes. We have the 12Mbps package on the internet side, and have never had anything consistent as far as speed. We originally had just Uverse phone and internet, installed on December 16th. I kept noticing slow speeds, but since we had an appointment for TV install a few weeks later, I waited to see if that would help things. It did not.
texasguy37
texasguy37
So line guy comes out and starts working at the pole. Then he disappears, never calling back as to what he did or what he found.
Well kicked on UV Realtime and here is what I found.
5000 FEET FROM THE VRAD NOW??? I was 3300 feet before. Also getting a crap load of errors and still slow line speeds.
Still no reply from anyone on this. I'm just irritated as can be now. Also one of our phones no longer works.
Since this is a big service/technical situation, I'd contact David and his tier2 team here:
http://www.uverseusers.com/index.php?option=com_op
Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your problem, let us know what happens. Send David an email tonite and hopefully you'll hear from one of the tieer2 guys tomorrow. Good luck. 
Edit: Some of the errors could have been caused by the lineman manipulating your lines.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
Thank you @texasguy37!
spokesnwheels wrote:
Every weekend and a couple of week days for the past four weeks, I took time out of my schedule to wait for AT&T&T to arrive, and wait for you to fix my service issue. Every day I have seen my Uverse service drop. Every single day I witness my line speed dropped to a crawl. I've only had Uverse for 7 weeks, and I'm so frustrated.
Every technician that has come out to the house has stated over and over that the 2nd line on the bonded pair is dropping off for some reason. We have an iNid on the house. Every day I come home to find that my internet is down, and my TV service is either down or crippled. I end up having to call tech support, and have them reboot the whole house system. This gets us back online, and for a brief time we get good speed on our internet. When I say brief, I mean maybe 10 - 20 minutes. We have the 12Mbps package on the internet side, and have never had anything consistent as far as speed. We originally had just Uverse phone and internet, installed on December 16th. I kept noticing slow speeds, but since we had an appointment for TV install a few weeks later, I waited to see if that would help things. It did not.
I have had techs out on12/17 - original install for phone and internet1/28 - three different ones ( one prem, one line, and another prem) - this was supposed to be the date that we had uverse TV installed.1/29 - two different ones (one line, and a prem)1/30 - two different ones (one prem and a line) - uverse TV finally installed, but installer also noticed issues with the 2nd line dropping.2/4 - prem tech out.2/5 - line tech out for almost 3 1/2 hours. He admitted to me that he had never worked with an iNID. Before he left, he charged me $50 for a service trip out to the house. I called AT&T to complain, and was told by people there to wait until I got the next bill, and then to ask for a credit. That made no sense!!2/6 - was told by online support ( AT&T's chat support) that a line tech would be out. They did not send one, they sent a prem tech and I was not home.2/10 - Line tech finally sent out, and he decided to replace to replace the line from the pole to the house. He told me to check the service when I got home. I did and it was not better.I called to have my whole house system rebooted again, and everything came back up. I have called support every night since 1/30 to get the house system rebooted, due to partial or total system failure.I downloaded UV Realtime, and here is what I am seeing this morning.Here is my current speed test results:
Welcome and thank you for sharing your experience. I'm sorry to hear about the ongoing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.
Regards,
Alex
