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Visitor

Posts: 1

Registered: ‎06-11-2012

My billing issue

‎06-11-2012 08:33:13 PM

I am not sure from where to start, but recently I got a bill for $141.99 for my ATT u-verse internet

You guys have charged me $55 for sending a technician and another $55 for replacing your broken modem. As agreed by your agent, this amount was resolved and also because of ATT I faced one month outage, I was promised to receive $48-$50 discount. So my final bill is around $3.xx

Having one hour discussion and resolving this issue, my bill still shows $113. I do not expect to call ATT again and again and repeat myself to get things resolved. Its hard to spend time with your customer service for an issue which is already resolved from my side.

Is there any reason from breaking this TRUST? Is ATT suppose to irritate their customer like this forever?

I excpect ATT to call me and tell me the reason why they are doing this? And when you guys will stop bugging me? There have been tons of instances I can talk about where I have to suffer because of ATT.

PLEASE PLEASE PLEASE RESOLVE MY ISSUE AND STOP ANNOYING YOUR CUSTOMER

ACE - Champion

Posts: 14,799

Topics: 1,750

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: My billing issue

‎06-11-2012 08:43:50 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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