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Contributor

Posts: 1

Registered: ‎06-25-2012

Negative experience

‎06-25-2012 04:16:48 PM

Hi, I would like to speak with someone re: the negative experience I had ordering service and installation of service. I have spoken to customer service and technical support MANY times over the past 2 months and each time I have asked for contact information for whom I could share my negative experience/make a complaint and all, but one time, was told there was no one else I could talk to or that I would have to go online to make a complaint. On the one exception I was given a number for "executive appeals", but when I called no one seemed to know what I was talking about or to whom I could talk. Please let me know who I can contact. Thank you.

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ACE - Expert

Posts: 14,867

Topics: 1,752

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Registered: ‎05-18-2009

Re: Negative experience

‎06-25-2012 05:11:48 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

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