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Visitor

Posts: 1

Registered: ‎07-13-2012

New Customer Blues

‎07-13-2012 06:03:53 AM

We just had U Verse installed Monday ( TV, Internet, and phone), only able to watch one movie before the whole system went out. We have been down since Tuesday. Luckily for cell phones, otherwise how would I have been able to contact customer service. My biggest peeve is that we had to wait for three days for service to come out. That is certainly not a good way to start. I hope that things get better.

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: New Customer Blues

‎07-13-2012 09:41:57 AM

Welcome to Uverse and the foirum!

IF it goes out again, you can contact our Community Manager via PM to get someone out there immediately. Hopefully, you won't have to!

Alex

Make sure they credit your bill for all services for those outage days. Alex can help with that as well.

PGM wrote:

We just had U Verse installed Monday ( TV, Internet, and phone), only able to watch one movie before the whole system went out. We have been down since Tuesday. Luckily for cell phones, otherwise how would I have been able to contact customer service. My biggest peeve is that we had to wait for three days for service to come out. That is certainly not a good way to start. I hope that things get better.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎07-13-2012

Re: New Customer Blues

‎07-13-2012 10:33:13 AM

Service was out today and replaced the control box that houses the battery. So far so good.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: New Customer Blues

‎07-13-2012 03:14:26 PM

If you ever have to call ts again and you are told you have to wait several days for service, end the call and call back. Speak to another CSR who is willing to get you an earlier appointment.

Award for Community Excellence (A.C.E.) achiever for 2012*

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