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Problem with installati on appointmen t
[ Edited ]
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02-22-2012
02:59:18 PM
- last edited on
02-22-2012
03:20:13 PM
by
ShaunMN
Perhaps you can deal with my complaint, jamileh. My mother has been an AT&T customer for 52 years and I'm an attorney for AT&t workers. I want to use AT&T, but my recent experience has caused me to seriously doubt my choice. My Mom moved into a new residence on February 4,seven miles away frm her former residence. I called AT&T to transfer her service to uverse at her new place. 3 phone calls and over 2hours on the phone with AT&T later, today was the day scheduled for installation. I sat and waited with her for four hours....no phone call and no installation from AT&T. SO....I called and after many apologies from AT&T, I was advised that "dispatch" would be calling me to schedule a new installation date, within an hour. Still no call and I am thoroughly disgusted. Any pearls of wisdom? Robdstark
{subject edited as new topic was created}
Re: Problem with installati on appointmen t
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02-22-2012 03:22:30 PM
Send a PM to Alex who is an AT&T Community Manager on this forum.

Re: Problem with installati on appointmen t
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02-22-2012 04:17:49 PM
Robdstark wrote:Perhaps you can deal with my complaint, jamileh. My mother has been an AT&T customer for 52 years and I'm an attorney for AT&t workers. I want to use AT&T, but my recent experience has caused me to seriously doubt my choice. My Mom moved into a new residence on February 4,seven miles away frm her former residence. I called AT&T to transfer her service to uverse at her new place. 3 phone calls and over 2hours on the phone with AT&T later, today was the day scheduled for installation. I sat and waited with her for four hours....no phone call and no installation from AT&T. SO....I called and after many apologies from AT&T, I was advised that "dispatch" would be calling me to schedule a new installation date, within an hour. Still no call and I am thoroughly disgusted. Any pearls of wisdom? Robdstark
{subject edited as new topic was created}
How about the customers. ![]()
As suggested contact Alex.
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