05-01-2012 02:11:08 PM
Got Uverse service and absolutly loved it. I ran into one problem and it was immediately resolved ovre the phone.
Then I tried to transfer my service.
The previous tenants of my new home delayed disconnecting their service. So the first time I contacted AT&T, I was told they would call me back the day the old service was disconnected (Today). No one called me, so I called them. When I did, I ended up on the phone for thirty minutes while this woman continually asked me, "Are you sure you can get service there? Huh." After finding out I could, in fact, recieve service at the location, she finally told me that they hadn't disconnected previous service.
A few hours later, my new landlord contacted me, stating that the previous tenants had finally disconnected service. The fact the AT&T could do nothing until this happened is ridiculous. Now I'm back on the phone, for a third time, talking to a woman who can't verify the address. She said there's already an order to move on the account, but is taking forever to tell me if they can switch it over the weekend. It's been twenty minutes now....
Oh, and now I'm on hold while she speaks to a supervisor! Seriously?!
05-02-2012 03:28:37 AM
Send a PM to Alex, he is a community manager on this site, he or someone from his team will be in contact with you.
05-02-2012 09:06:25 AM
Alex is out this week but you can send a PM to Julie. She will be in touch with you.
05-02-2012 10:57:30 AM
I'm sorry you're having trouble getting your service transferred. Can you send me a Private Message with your account number , best number to call you at and the address you're moving to? I'll engage a manager to assist.
AT&T Community Specialist
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05-10-2012 05:18:52 PM
So then why am I typing this from my Sprint phone? Because my internet was never installed.
My appointment was for 5 pm today. Around 3:30, a tech was outside out my home and told me that there was trouble with the signal, but a tech would be out sometime before 8 pm to install everything. A bit annoying, but I was willing to wait to finally have internet at my new home. Around 6 pm, I heard noises from the side of my house. It was a tech! Everything was working out. Except a few minutes later I looked out my window and his truck was gone. I waited until about 7:30 pm and called to see if anyone was coming back out. The automated voice told me the offices were closed and to call back during normal business hours.
These techs will have to come into my home to install the proper wiring, but I'll be at work from mid-morning until very late in the evening. Someone, anyone, tell me when will I finally get my internet?
05-10-2012 05:37:52 PM
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05-10-2012 06:11:18 PM
Use the phone number in my sig and when the voice recognition system comes on say Uverse Tech Support. and answer the rest of the prompts. When you get a csr let them know what is going on.
05-10-2012 06:12:48 PM
My best recommendation would be to get in touch with either Alex or Jamie to see what either of them can do for you to straighten out the situation and let you know what notes (presuming any) are recorded in the work ticket for your installation. Both are AT&T employees and often get resolution to problems that seem to be going nowhere fast with the phone support personnel.