03-04-2012 12:46:53 AM
I have had U-verse for about three and a half months now. Their were several issues in the beginning, and I was very disappointed with the system they have in place to call and report concerns. Ah, that's really putting it mildly. I hate their customer service line and that obnoxious recording, and the fact it takes a long time to get a human being. Getting past that, they finally did get things working, for the most part. Early in Februay, when I was able to enjoy the system for a few weeks without a problem, one day, everything quits, the tv, the phone and the internet. Phone call again, they send someone out, he claims another installer down the street cut our line while doing another installation. They get the system working again, for one day, they come out again, fix it, works for two days. To make a long story short, the technicians had to come to our home six times in two week, while doing so, had to replace the backup battery twice, that makes three since they installed the system, my wife lost work because she works from home, and we had to make numerous calls to the customer service line which everyone knows is no picnic.. System working again now for almost two weeks. I like it when it works. I receive my bill. Kind of high. I was charged an additional $121.00 dollars for two repairs at my house, on the system and wiring they installed. Oh good, another phone call to customer service. Talked to a nice lady named Candice, that did her best, but she's up against big odds. She works for AT&T. Helped me as much as she could, removed one of the charges, gave me a thrity dollars discount because of the trouble, but the other charge is still there. Their was supposed to be a discussion with the last technician, who, repaired a short that the previous technician created. I was not contacted a couple days later to discuss the last charge as promised. They did tell me that the wiring in my home was faulty. Go figure. They installed it. During the intial installation, the technician told me, the wiring I had would not have enough bandwith so he installed new lines. I get to call customer service again Monday. I guess while I'm at it I will call the reward center and ask why I still have not received my $200.00 reward card. Their are good employees at AT&T, I know, because I've spoken with some of them, ....and they are up against tremendous odds, because this company cannot get its act together. I sorely miss the customer service that Direct TV provided. They have called me several times since I left them. I went with U-Verse because of the price and features, not because I was unhappy with Direct TV. My feelings now are that I would prefer to pay more and not have to deal with this constant source of irratation that's called AT&T. .......Is anyone out there listening? ...............We'll see.......
03-04-2012 04:32:11 AM
Send a PM to Alex. He or someone from his team will contact you.
03-04-2012 08:31:25 AM
Then go back to Direct TV. I hop you enjoy loosing reception everytime it rains. Or if you want help do as suggested and PM Alex and he will help you. The people on this board are subs just like you so if you think you are costing AT&T customers by complaining on this board you are mistaken.