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Visitor

Posts: 1

Registered: ‎06-25-2006

U-Verse -- Will it ever work?

‎05-08-2012 09:05:45 AM

I had U-Verse installed a few weeks ago and it has been a nightmare. Hours on the phone... multiple days waiting while tech support is at the house -- they even came on Sunday morning / holiday in April. However, the system still cycles on and off. Anyone have significant issues that eventually got fixed? I have little home it will ever get resolved and looking to cancel after today's appointment. Thoughts?

ACE - Champion

Posts: 14,797

Topics: 1,749

Kudos: 783

Solutions: 248

Registered: ‎05-18-2009

Re: U-Verse -- Will it ever work?

‎05-08-2012 09:11:30 AM

If you have been unabel to get your issues resolved, send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎05-10-2012

Re: U-Verse -- Will it ever work?

‎05-10-2012 09:15:23 AM

I understand what you mean. My service dies a few hours a day here and there. I called tech support and they scheduled me on a Sunday between the hours of 12 noon to 6pm. They could not make it to my home. Instead of rescheduling me the next available slot. They scheduled me 1 WEEK LATER, so now I have to wait til friday between the hours of 12noon to 4pm. Because I have nothing better to do, then find a day off from work to wait for the tech guy again.

ACE - Professor

Posts: 6,436

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Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: U-Verse -- Will it ever work?

‎05-10-2012 11:20:41 AM

Cali952 wrote:
I understand what you mean. My service dies a few hours a day here and there. I called tech support and they scheduled me on a Sunday between the hours of 12 noon to 6pm. They could not make it to my home. Instead of rescheduling me the next available slot. They scheduled me 1 WEEK LATER, so now I have to wait til friday between the hours of 12noon to 4pm. Because I have nothing better to do, then find a day off from work to wait for the tech guy again.

OR you could follow the advise DIRECTLY above yours. Try contacting Alex, one of the AT&T Community Managers for further assistance. Someone will get back with you.

Award for Community Excellence (A.C.E.) achiever for 2012*

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