01-13-2012 11:31:10 AM
Ok so I had been using DSL(6 Mbps) for 6+ years. I just had U-Verse internet installed 2 days ago. I took the 18 Mbps connection.
The installation went ok and my internet is working. However, there is a problem.
First, let me state that I am using Windows 7 Ultimate 64-bit edition. I also have 2 other desktops in the house(one using Windows 7 Home 64-bit and the other using Windows XP Home 32-bit). All 3 computers share the same problem.
The problem is this...and I've tried this in both IE and Firefox and it's the same. My connection randomly drops, or appears to timeout or cause some sort of delay. This started soon as the installation guy got it working.
I have like 10 bookmark tabs up on my Firefox. I'll click from left to right, or right to left. Either way, I'll let one site load, and then click the next bookmark tab. I'll keep going down the line. Sometimes it's 1, and sometimes it might be 3 or 4. Anyway, one of the sites will time out and it'll say something like "Server not found" and such. I'll click that same tab that didn't load again, and it won't load. I'll click it a 3rd or 4th time and it finally loads. It's not always the same site either. It's random which site it times out on.
To rule out it being my browsers, I decided to start playing my game, the new SWTOR mmo. I was downloading the latest patch yesterday and the it downloaded for like 15-20 seconds and it timed out and just stopped, as if it lost connection, but the lights were still steady on my modem(except for the ethernet, which was blinking of course). I had to end up restarting my SWTOR client to continue downloading the patch because it wouldn't resume.
Now before you suggest it, I have done the "ipconfig /flushdns". I've done it numerous times with no luck.
I have also rand a "ping -t (my router's external ip") so it was a constant ping. Now...while this constant pinging was going on, I started clicking my bookmark tabs again and it still happened, but the constant ping didn't show any cause of interruption.
So with that being said, what could be causing the problem?
Also, one other thing...and this only happens on IE(which is the latest version).
My IE browser gives me a 404 error when I try to goto http://www.google.com
However, my IE browser has no problem going to https://www.google.com
If you notice, it will not goto when it's "HTTP", but has no problem going when it's "HTTPS". As far as I can tell, this only causes the problem when it's google. I haven't found any other site that the 404 error occurs on. So any help fixing this will also be appreciated.
Also, a ATT tech guy came already this morning and was here for 3+ hours going back and forth from inside, to outside and also his office to run tests. He's cut some wire or something and mentioning a bridge tap, but didn't fix the problem. It still occurs. The tech guy is going to come back sometime next week and work some more to help figure it out, but I thought perhaps I could ask here and someone might have some suggestions to help this along.
Oh, and btw, I'm the first U-Verse customer in my town, and we just got it available in my town days ago. Now that I have it, the tech guy had 3 more jobs line up to install it.
01-13-2012 11:39:43 AM
I click the http link and it takes me to the https page automatically, you can fix that by going w/Fire Fox or Aurora (I'm using Aurora 11.0a2 (1-13) ).
Are you wired or wireless? Wireless can be problematic, see:
These 2 posts should solve almost any wireless problems, but being wired would most likely solve everything.
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01-13-2012 11:48:57 AM - edited 01-13-2012 11:49:48 AM
The only wireless connection I have is on my cell phone. The rest of my computers are desktop that are wired.
I followed the 2nd topic you linked. Wifi protected setup was already set to off.
As for Authentication type...there is no such setting. On mine, it shows WPS Version, which lists WPA-1 and WPA-2.
Before that setting, it has Security, which has: Off - No Privacy, WPA - PSK, WPA- Default Key, WEP - Manual, and WEP - Default Key.
Mine is set to WPA - PSK.
I did set the WPS Version to WPA-2 and it's still causing the problem.
WPS Version has Both, WPA -1 and WPA-2. It was set to Both, but I tried it on WPA-2 to test, but still caused the same problem of timing out and randomly dropping connection.
01-13-2012 11:54:18 AM
Also, I do use firefox. It's my main browser. I hardly ever even open IE except for when I'm viewing my security system. It's not a big hassle, but I would like to get it fixed so it'll goto http://www.google.com on my IE. I'm not sure why it's giving a 404 error when it's without the S on HTTP.
Like I said, I don't use IE much at all so it's not a major problem, but I would like to fix it. I've read online where other uverse customers have this exact same problem with IE but haven't found a solution.
01-13-2012 12:10:13 PM
I also tried disabling the Windows firewall, and the router firewall. I even tried disabling both at the same time and still causing the same problems.
Any idea what could be causing the timeouts on sites and random disconnects or whatever it is that you can call it?
I'm not sure you can call it an actual disconnect.
Usually if you disconnect, you lose connection with your game.
With me, when I'm playing my SWTOR mmo, it doesn't disconnect me. I'm in the middle of fighting and when it happens, it'll stop shooting for like 5-10 seconds and then start again. It's almost like lag, but it's not lag. It can't be a coincidence so I won't blame it on SWTOR servers. It's gotta be the uverse, cause this was only happening after uverse got installed.
I just wanna fix it.
01-13-2012 01:05:12 PM
For the record, it's fixed. Apparently if one AT&T guy doesn't know, keep trying til you find one that does!
I needed to goto my settings on my own pc and setup a primary and secondary DNS.
01-13-2012 01:07:40 PM
I saw this earlier today & it describes a similar problem with a router & DHCP leases & firewalls. You say you tried turning off the firewall. Maybe you can apply some part of the DHCP lease timing.
01-13-2012 08:51:33 PM
Yeah, the tech guy tried all that actually.
What fixed it was going to my control panel and going to network sharing and going to the properties of my LAN card/realtek ethernet and edit the tcp/ip settings and setting a primary/secondary dns.