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kkww wrote:
I ordered u-verse service to lower my overall phone and internet bill. I was told my monthly cost of service would be around $60.00/month; and my total cost for the new equipment would be $36.00. I was told I would NOT require tech install. Before accepting the new U-verse service; I went over all costs and charges again with the salesperson (who was very good about setting me up with the phone/internet service I was looking for - and, at the time, I was very pleased with the salesperson, and the upcoming, lower cost phone and internet service I'd be getting). Unfortunately, that satisfaction was short-lived. I was told that service interuption, would be an hour or two at the most while we installed our new modem on the day of the installation. Our service was cut off mid-morning, and we had no phone or internet until 8 P.M. that evening. Also, about mid day on the day of install (3/2/2012); my fiancee heard some noise on the outside of the house, and going outside, found an AT&T worker working on lines outside of the house - he never rang the doorbell or announced his presence in any way to let us know he was working outside. Furthermore, when we installed our equipment sent to us by AT&T, we discovered only one phone in the house would work - the phone hooked up to the modem. After using online chat to try and determine the problem (and losing the online chat connection twice,) I called AT&T to try and determine the problem. After waiting over 15 minutes to try and speak to a customer service rep, I had to hang up and return to work. The next day, I called again and waited over 10 minutes to speak to a rep. I was told that I would need to have a Technician come and work on the phone jacks inside the house if we wanted more than just the one phone to work - it would cost me an additional $150.00. I asked if the fee could be waived since I was told I would NOT need a technician to install our new service, and was very specific with the salesperson that I worked with, that if there were additional instalaltion fees I would not sign up for the service. The rep thought The fees could be waived, but I would need to speak to someone in billing. Over the next couple of days, and spending several hours being switched from one rep to another, being cut off, transferred to departments that were closed, being told I'd have to order the tech service and then take my chances that the fees might be waived after the fact, and becoming more frustrated and angry; I decided to go with a totally different provider for my phone and internet service. I feel that I was lured into signing up for u-verse, with the promise of lower cost, better service, and low equipment fees offset completely, by the offer of a Visa gift card. I was also told that once U-verse became available in all areas, all AT&T customers would be switched over to U-verse. Will you be charging all of those customers $150.00 to have their jacks switched to interface with the technology that will be, at that time, forced on them. I bet it won't be legal under those circumstanced; but to customers who voluntarily sign up, those charges can be imposed. I fell I was lured into the u-verse service by promises of better, lower cost service; without being told either by the ignorance of the salesperson, or by a knowing "bait and switch" type of mentality to get people to sign up - then charge them to have their phone jacks changed. I've read other complaints online by others who had this exact type of experience; and I'm sad to say, after being a life-long AT&T customer, I will be going with a different provider. I've also experienced disconnected phone calls and interupted internet signals since switching to u-verse. I'd be a fool to put up with any more of this after my recent experience.
As to the outside worker, they almost never talk to the consumer.
For all the other troubles, contact Alex, the AT&T Community Manager that has helped many users, by Private Message (his response, blue letter in upper right are PMs). Include your full name, account # and good phone #.
http://forums.att.com/t5/user/viewprofilepage/user
Let us know how things work out if you can after contacting Alex. 
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
Award for Community Excellence (A.C.E.)
achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
