Unbelievable customer service!

[Volfgang]

I have been trying to move my Internet and phone service to AT&T. I first called last year and after several hours on the phone with several different sales people I finally got an appointment for a tech to come to my house and install the services. This was to take place approximately a month later. In the meantime we got several letters in the mail giving us different install dates. When we called we were told not to worry that our original install date was still in effect. I took off work the day of the appointment and waited for the technician. After the appointment time came and went I called the number on the letter and was told we had no appointment. The representative was very rude and told me that no such order # existed and our appointment was at another time. I cancelled the order. Not believing that a company as large as AT&T could have such poor customer service I decided to try again this month. Again I spent over an hour on the phone setting up the service and setting up the appointment. The appointment was for today. Again I took off work and waited then called after the appointment time and was informed again that I had no appointment. After almost 2 hours on the phone I was told that Comcast hasn't ported the # over yet. I asked why I wasn't informed and was told by a supervisor that since its comcasts fault they saw no reason to. I still can not believe that the company that I always looked to as a great American icon could have such poor customer service. I really need to have someone in management contact me to explain to me what is going on. Mike

[texasguy37 ACE - Expert]

Send a PM to Alex who is an AT&T Community Manager on this forum.

[ATTAlexCM]

Thank you @texasguy37!

---

Volfgang wrote:
I have been trying to move my Internet and phone service to AT&T. I first called last year and after several hours on the phone with several different sales people I finally got an appointment for a tech to come to my house and install the services. This was to take place approximately a month later. In the meantime we got several letters in the mail giving us different install dates. When we called we were told not to worry that our original install date was still in effect. I took off work the day of the appointment and waited for the technician. After the appointment time came and went I called the number on the letter and was told we had no appointment. The representative was very rude and told me that no such order # existed and our appointment was at another time. I cancelled the order. Not believing that a company as large as AT&T could have such poor customer service I decided to try again this month. Again I spent over an hour on the phone setting up the service and setting up the appointment. The appointment was for today. Again I took off work and waited then called after the appointment time and was informed again that I had no appointment. After almost 2 hours on the phone I was told that Comcast hasn't ported the # over yet. I asked why I wasn't informed and was told by a supervisor that since its comcasts fault they saw no reason to. I still can not believe that the company that I always looked to as a great American icon could have such poor customer service. I really need to have someone in management contact me to explain to me what is going on. Mike

---

Welcome Volfgang and thank you for posting. I'm sorry to hear about the trouble moving service. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the group that can help.

Regards,
Alex