Uverse Availability - Overriding system.

[timjohnson1717]

Hello all, I am a prem tech with uverse. I want to get the service installed in my apartment.

First, checked the green app, and service is available everywhere around my complex. Just not in the complex. Now I have done installs single pair up to around 3400ft, and inids to almost 5000ft. I am quite confident that I am within this distance from a vrad.

Second, who do I need to speak with to get an answer whether or not service can be brought in, and if not, why and any ideas if it will ever be available. The association is contract with comcast, and maybe that is why we are not available. Or maybe I would need an inid, which normally is not installed in an apartment, but i know this can be worked around as well.

Thanks for your replies.

-Tim

[jfw ACE - Czar]

Contact Alex, one of the AT&T Community Managers via PM. Maybe he can get you some answers.
Alex

[gamegurou]

Single bonded pair has two profiles, 25Mbps available 0-3kft and 19Mbps at 3k-3.4kft. iNID (double bonded pair) is available on a 25Mbps profile at 3.4k-4.5kft and 19Mbps which is 4.5k-5.5kft. There is no override option to this. Typically, to get it setup correctly, you would have to call Sales and they'd create an Address Validation case. The only other way I've seen this happen is to get someone to dispatch an outside technician (I&R/CIM) and they call NAFG (national address filtering group) to validate looplength. Bear in mind, you can only dispatch on an active account.

Multi-dwelling units (MDUs) do not qualify for iNID service. Under no circumstances should iNID be installed in an MDU.

I'd suggest contacting Sales. It may also be useful to contact the apartment manager. If you're in range, there may be a contract preventing you from having U-verse on their premises. Hope this helps!

[Computer-Joe ACE - Guru]

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timjohnson1717 wrote:

Hello all, I am a prem tech with uverse. I want to get the service installed in my apartment.

First, checked the green app, and service is available everywhere around my complex. Just not in the complex. Now I have done installs single pair up to around 3400ft, and inids to almost 5000ft. I am quite confident that I am within this distance from a vrad.

Second, who do I need to speak with to get an answer whether or not service can be brought in, and if not, why and any ideas if it will ever be available. The association is contract with comcast, and maybe that is why we are not available. Or maybe I would need an inid, which normally is not installed in an apartment, but i know this can be worked around as well.

Thanks for your replies.

-Tim

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If there is a "exclusive contract" with Comcast  then you're out of luck, not out of range. Best bet is to petition your HOA for a change.

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I really want to become a procrastinator, but I keep putting it off.
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[timjohnson1717]

Two things, I know inids are not normally installed in mdu scenarios, however it can be done, and it has been done in a few rare cases.

Second if the contract is exclusive, thats fine, they don't need to know about it, just hook up my pair to the vrad

[Computer-Joe ACE - Guru]

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timjohnson1717 wrote:

Two things, I know inids are not normally installed in mdu scenarios, however it can be done, and it has been done in a few rare cases.

Second if the contract is exclusive, thats fine, they don't need to know about it, just hook up my pair to the vrad

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As you do not mention it specifically, I'm assuming your POTS is with AT&T?

You also did not mention the number of units in your building, I have a suspicion those rare cases pertained to at most 4 unit buildings. Does each unit in your building have it's own NID?

If they can "just hook your pair to the VRAD", have you read the HOA agreement, and does Uverse out weigh the penalties for breaching it, if by chance you get caught?

edit: Not to mention, you'd need the permission of the building owner/manager to install the iNID as it requires a BBU., so there goes your secret Uverse service.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[timjohnson1717]

I actually dont have pots service, but yes it would be with at&t. there are probably 100+ units in the building. I would want both of the dsl pairs to feed the inid brought up on the iw. Then terminate them into the inid in the wiring closet in the apartment. Why would i need permission to install a bbu? Besides i have a 6kva ups installed in the closet that runs half the house. I really don't care if i breach the contract, as i have probably breached in in many other ways as well.

Is it even possible to have an exclusive contract?

Quite a few people have dish/direct, but I am not facing the right direction

I can't imagine there would be anything preventing me in contact form. Why would I be able to get other services but not with at&t?

[gamegurou]

More power to you if you can get it setup. While on the physical side, it's entirely possible to have bonded pair at any residence, there are systems in place that can not be overridden simply because someone says its physically possible. Address validation cases are an attempt to dispute the OVALS tool which is what you're referring to for 'green' for a certain type of service (be it IPDSL, SP, BP, FTTP, etc). That system will simply reject any MDUs.

If you're a prem tech for ATT, you may be able to call sales and have them transfer you to employee concessions (sales/billing internal ATT). I'm not sure of their escalation paths.

[Lewyman]

I own a small business and recently recieved a notice from AT&T saying my business qualified for an upgrade from DSL to business Uverse. I had 3.0 Mb/s DSL service which was max for my immediate area so I contacted them and they set up a date to install new service. The AT&T tech that came out simply switched modems out for uverse. I now get slower service than my old DSL because I am on the same old copper loop which is around 13,000 feet from the C.O.  My DSL modem was always connected at 3008 Kb/s and now the broadband connection speed on the Uverse modem varies from 1800K to 2500K with very slow page load. An AT&T tech that lives in the area told me 2 years ago that AT&T had infact ran a fiber line to the panel just down my street to where my pairings are. I have not seen him since and none of the other techs that I have talked to seem to know anything about it. Isn't Uverse,by AT&T's own definition, FTTN (Fiber to the node) or FTTP (Fiber to the premisies)??? I have called AT&T and they have told me I cannot switch back to DSL. Can anybody tell me who to call or what I can do??? I don't want to cancel service and there is no cable available. The only other option I now have here is Verizon LTE. Any info would be appreciated.

[aviewer ACE - Wizard]

Lewyman - If you are served by the local VRAD, that same old copper pair would be connected to the fiber at the VRAD. But, you can still have a bad line. Contact Alex via private message with your account details - click on this link & send a message to this person - http://forums.att.com/t5/user/viewprofilepage/user-id/318276

[Lewyman]

Thanks for the reply. I will contact the person from the link you provided. Now I believe my business is connected to the old C.O. or VRAD which is 13,000+ feet away over copper. Maybe they haven't fully upgraded here yet but 3.0Mb/s is the fastest speed I can get on Uverse, as was the DSL, with no TV or VOIP available. Supposedly there is fiber right down the street at the panel but nobody seems to know about except the ATT tech which worked on it. AT&T is terrible for letting customers know about new services. 3 years ago I found out DSL was available from one of my neighbors. AT&T insisted it wasn't but I complained enough to where they started a work ticket through engineering and sure enough I was able to get 6.0 megs. Thanks once again.

[mscreate2]

Hello!  I have asked att for home/business uverse.  They say I qualify for dsl but not tv. The area I am in is in post hurricane Katrina development.  Prior to Katrina fiber was installed in the area. I am less than 300 ft from a major street where everything was renewed (infrastructure, communications, etc.).  Where are maps available that show the recent uverse network in my area?  I cannot get this information from the sales people.  Thanks!

[BeeBeeSA ACE - Wizard]

Tim1717 - I did some research on line and it seems the FCC outlawed this practice of forcing residents to select their cable provider, but the complexes have gotten around charging you thru a loop hole which IS legal.  If you take their TV and Internet it is included in your rent ot there is a small fee.  If you opt out they can charge you a price (probably equal to the priceof the cable/internet) and add that to your rent and label it as a trash fee, water fee, or whatever they decide to call it.  So it appears you pay for it either way.  Maybe that's why you are getting the late notices since you opted out they may have upped your rent?  Better read your lease agreement and make sure that is not what they have done.  If it is you may come home and find yourself locked out or worse they have taken your contents and put them in storage to sell to satisfy your delequent account.

Here is one article of many I found on the subject:  http://stopthecap.com/2010/07/19/apartment-complex-owner-makes-cable-service-mandatory-in-13-states-...

[RCSMG ACE - Master]

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mscreate2 wrote:

Hello!  I have asked att for home/business uverse.  They say I qualify for dsl but not tv. The area I am in is in post hurricane Katrina development.  Prior to Katrina fiber was installed in the area. I am less than 300 ft from a major street where everything was renewed (infrastructure, communications, etc.).  Where are maps available that show the recent uverse network in my area?  I cannot get this information from the sales people.  Thanks!

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Send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276