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Teacher

Posts: 16

Registered: ‎03-01-2012

Uverse Internet installation....tech never came and never called

‎03-01-2012 12:04:21 PM

I'm tired of using the phone to deal with this so maybe someone here can actually get me some answers. I had an appointment yesterday for internet installation between noon and 4pm. At 4:20 I called because no one had shown up or called me. After 30 minutes on hold I'm finally told that my tech was held up at another installation but he was still coming and would call first. At 8:30pm he still hadn't called or shown up so once again I had to pick up the phone to find out what was going on. I'm told that there was a problem with the signal and a ticket had been opened A FEW HOURS AGO and that had to be fixed before they could do an installation. I'm fine with all of that BUT WHY DIDN'T ANYONE CONTACT ME? The customer service I'm receiving is unacceptable. You don't just leave a customer hanging like that when they had an appointment. Communicate with them. It takes two minutes to pick up the phone and let me know what's going on. But I had to waste a total of 60 minutes on the phone calling to find out what was going on.

So what happens today? I get an email confirming my installation appointment for YESTERDAY. It's almost laughable at this point. I'm ready to just cancel the whole thing.

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 12:15:35 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

Posts: 16

Registered: ‎03-01-2012

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 12:27:03 PM

Done. Thank you.

Teacher

Posts: 16

Registered: ‎03-01-2012

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 12:34:15 PM

So I sent him a PM but I don't see it in my "sent messages" in my mail box. <sigh>

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 01:38:44 PM

Did you click on the hyper link in the post TG typed? If not, click on it and you will be taken to Alex's profile page and click on Send this user a message, located at the upper right hand side of the page. Or click this link here.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

Teacher

Posts: 16

Registered: ‎03-01-2012

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 02:46:52 PM

Yes, I clicked on the hyperlink. lol. I give up. The tech finally came. He had never done an installation before so I had to help him. I should get half off the fee for that. Plus he didn't know how to set up our old computer so now I get to do that too. Just fabulous.

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 02:49:43 PM

If you have any other questions comments or concerns feel free to post. Let us know how everything goes.

Award for Community Excellence (A.C.E.) achiever for 2012*

Teacher

Posts: 16

Registered: ‎03-01-2012

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 03:40:07 PM

My new computer is connected via wifi and it's super fast. But he didn't know how to connect our old computer. Is there any online help to connect an old computer? It was hooked up to Hughes satellite with a LAN and static IP address and it's not recognizing the new set up.

Teacher

Posts: 16

Registered: ‎03-01-2012

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 03:45:58 PM

Nevermind....got it working now.

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 03:46:12 PM

Do you have the old laptop connected to the RG?

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Uverse Internet installation....tech never came and never called

‎03-01-2012 03:46:56 PM

Ok, enjoy,

Award for Community Excellence (A.C.E.) achiever for 2012*

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