Uverse internet service more up than down

[limorton53]

Previous to having ATT uverse, I had DSL, and never have had as much trouble with the service as I do now.  I never know when I will have a connection and I will not.  I have had this service since Oct 2011, and have logged many calls to ATT service to fix.  I have lived in my house for 26 years, and each time a technician comes out all they can say is the wiring is very bad in our area, but it is never fixed.  What can we do the resolve the issue?  I get tired of calling each time it goes down nor do I have the time.  I would not have changed but you said it would be better, I only find it worse.

[texasguy37 ACE - Champion]

Send a PM to Alex who is an AT&T Community Manager on this forum.

[blakjak42]

Same thing here. AT&T is the worst phone and internet I've ever experienced. I don't even attempt to use the internet at home, anymore. I get a "Welcome to nginx" message every couple minutes when my browser refuses to view any internet pages. Two technicians were absolutely no help it all.

AT&T sucks, basically

[ATTAlexCM]

Thank you @texasguy37!

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limorton53 wrote:

Previous to having ATT uverse, I had DSL, and never have had as much trouble with the service as I do now.  I never know when I will have a connection and I will not.  I have had this service since Oct 2011, and have logged many calls to ATT service to fix.  I have lived in my house for 26 years, and each time a technician comes out all they can say is the wiring is very bad in our area, but it is never fixed.  What can we do the resolve the issue?  I get tired of calling each time it goes down nor do I have the time.  I would not have changed but you said it would be better, I only find it worse.

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Welcome limorton53 and thank you for posting. I'm sorry to hear about the ongoing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

[ATTAlexCM]

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blakjak42 wrote:

Same thing here. AT&T is the worst phone and internet I've ever experienced. I don't even attempt to use the internet at home, anymore. I get a "Welcome to nginx" message every couple minutes when my browser refuses to view any internet pages. Two technicians were absolutely no help it all.

AT&T sucks, basically

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I'm sorry to hear that.  I received your Private Message and replied.  Please check your Private Message inbox for an update.

Regards,

Alex