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Visitor

Posts: 3

Registered: ‎05-02-2012

Vacation Hold

‎05-02-2012 07:50:35 AM

I've succesfully used the Uverse vacation hold but, it is limited to once during any 12 month period. For those of us that spend 5 or 6 months out of the year at a different home, is our only recourse to cancel the service and return the equipment then restart the service when we return?

ACE - Wizard

Posts: 3,565

Topics: 12

Kudos: 298

Solutions: 154

Registered: ‎03-11-2010

Re: Vacation Hold

‎05-02-2012 07:58:22 AM

HiPressure - Not sure I understand the problem. The situation you describe would require only one application.

If you are asking for more, shorter periods, I can see it would be good for some folks. Maybe at&t could provide the first one free and set a fee for subsequent holds to cover the turn up/ turn down. LIke the charge for account activity.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: Vacation Hold

‎05-02-2012 09:01:37 AM

My experience with CS has brought me to the conclusion that if you make a request to a CSR and they don't do it, for whatever reason. Politely end the call and then call back until you get one who is cooperative. I recently called in a request and was told a definite no, and that ATT didn't do that. I called a third time and the CSR granted my request. During each call I was respectful, and in the long run got what I was looking for. YRMV.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎05-02-2012

Re: Vacation Hold

‎05-02-2012 05:41:45 PM

Yes, shorter periods would be good even at an additional fee.

Visitor

Posts: 3

Registered: ‎05-02-2012

Re: Vacation Hold

‎05-02-2012 05:42:51 PM

Thanks. I'll give that a try this fall.

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